Turn B2B Customer Feedback Into Informed Business Decisions With InMoment's Spotlight
Brands haven’t figured out how to tap into 85% of data— specifically, the unstructured kind—including social, call center, chat, reviews, and more.
What if you could unlock all that data with advanced AI to not only understand past results, but to predict how decisions could impact your key metrics and overall customer experience? With InMoment’s Spotlight, that could be your reality!
Stop by our session and you’ll have a chance to see Spotlight in action!
Barry Nayback, Senior Solutions Consultant, InMoment
Barry is a senior sales and technical professional with twenty years of experience in Information Technology and Customer Experience (CX). His experience combines the technical capabilities of a solution architect and business analyst, and allows him to help InMoment clients create a thoughtful technical solution for their CX program.