It’s a fact: the world is moving increasingly beyond structured VoC surveys and into more conversational, rich forms of experience data—including social, call center, chat, reviews, and more. But how do you unlock insights from all that data?
Introducing InMoment’s Spotlight, a web-based business intelligence application that combines near real-time analysis of omnichannel data with impactful visualizations for discovering business-critical insights. Stop by our session and you’ll have a chance to see Spotlight in action!
Principal CX Strategy & Enablement
Jim Katzman has been on both sides of the customer experience fence. Across his decades of experience, he has served as a CX program owner for big-name brands, and he is currently bringing his wealth of knowledge to InMoment as Principal of CX Strategy & Enablement. Every day, Jim applies his diverse perspective and partners with brands to help them identify big-picture goals and develop in-depth strategies to make their goals a reality.
In her role as a Solutions Consultant at InMoment, Mandy prides herself on helping brands achieve their business goals by designing Experience Improvement solutions that directly meet their needs. She is a passionate communicator and team player, who likes to travel, play soccer, and cheer on the Texas Longhorns (her alma mater). She is currently based in Austin, TX.