Skip to content

Solutions

Customer Feedback

Turn experience signals into transformative, actionable insights

Reputation Management

Turn social ratings and reviews into revenue

Conversational Intelligence

Find opportunities to elevate customer and agent experiences

Digital Listening

Drive better online experiences and increase user satisfaction

Market Research

Gain a competitive advantage by uncovering customer trends

Advanced Analytics & AI

Let AI take the guesswork out of your CX program

Employee Experience

Turn company culture into your competitive edge

Advisory & Platform Services

Human expertise to complement leading technology

Products

View Plans & Packages

Discover the benefits of investing in the enhancement of experiences

Build an Integrated CX Program

Download our guide to build an integrated CX program in 10 steps.

XI Platform

XI Platform Overview

Get to know the world’s most recommended CX platform

Listen

Collect feedback from every perspective, from every channel

Report

Create and share stories that inspire business-wide customer-centricity

Analyze

Dive into your experience data and uncover meaningful insight

Improve

Take informed action to recover at-risk customers and improve results

Mobile Application

Improve customer experiences anywhere, from the palm of your hand

Enterprise Architecture

Text Analytics

Make smarter decisions with industry leading natural language processing

Integrations

Infuse experience intelligence into every enterprise system

Data Management

Conquer your most demanding data management needs

Artificial Intelligence

Revolutionize CX with award-winning AI

Security & Scalability

Built for scalability and best-in-class data security

Build an Integrated CX Program

Download our guide to build an integrated CX program in 10 steps.

Learn & Connect

Customer Stories

Learn how leading brands grow their business with InMoment

Blogs & Podcasts

Actionable industry content to gain insight and spark ideas

Resource Library

Proprietary data and strategies from top experience improvement experts

Events

Learn with live webinars, roundtables, and panel discussions, or browse the on-demand catalog of past events

About InMoment

About Us

Take a break and learn about our team and what makes us tick

Careers

Want to unlock your full potential? Explore our current careers

News

Learn about leading-edge innovations and employee and company accolades

2024 Online Reputation Benchmark Report

Get insights on review and rating data in key industries and verticals

Schedule a Demo

2024 Consumer Experience Trends

Download the reports to learn what consumers want in 2024

Schedule a Demo

2024 Consumer Experience Trends

Download the reports to learn what consumers want in 2024

News

Customer Think: How Customers Are Coping in Difficult Times, and How Your Brand Should Respond

October 6, 2022October 6, 2022

Share on LinkedIn
Share on Twitter
Share on Facebook

Change Region

Selecting a different region will change the language and content of inmoment.com

North America

United States/Canada (English)

Europe

DACH (Deutsch) United Kingdom (English)

Asia Pacific

Australia (English) New Zealand (English) Asia (English)

Own the

Moments That Matter

Watch a Video

Regions

Link to Linkedin
Link to Twitter
Link to Facebook

Platform

Enterprise Architecture
Text Analytics
Experience Clouds
Integrations
NPS, CSAT & CES Microsurveys

Company

About Us
Contact Us
Careers
News
Support
Partners

Quick Links

Experience Improvement
Applications
Services
Customer Stories
Digital Transformation

XI Terms

Customer Effort Score (CES)
Customer Satisfaction Score (CSAT)
Net Promoter Score (NPS)
Voice of the Customer (VoC)

Regions
Privacy
Legal

Copyright © InMoment 2024