—Simon Fraser, VP of CX Strategy at InMoment, hosts webinar on the impact and importance of customer experience on brands and companies
SALT LAKE CITY (June 6, 2019) — InMoment, the leader in customer experience (CX) intelligence, will present a webinar on June 20 at 12:00PM MDT featuring real world case studies from leading brands on how they are successfully leveraging CX to drive real change.
In this webinar, titled “Delights, Customers, Action!” InMoment’s VP of CX Strategy, Simon Fraser will share case studies featuring specific tools and techniques winning brands are leveraging to optimize the experiences they deliver, drive ROI, and achieve differentiation.
The webinar is produced in partnership with CXPA, a global non-profit organization dedicated to the advancement and cultivation of the customer experience profession.
Key takeaways include the following:
- Sustaining engagement and CX investment for the long-term
- Creating a real focus on the customer throughout the organisation
- Moving from listening to action
- Ingraining CX in the company DNA to deliver ROI
- Create a virtuous loop for CX within your company
Participants can register here on the online event page.
Simon Fraser is a skilled customer experience professional, passionate about helping InMoment clients meet CX objectives. Simon works closely with leading brands, designing listening programs to help understand customers and keep employees engaged. Simon has been with InMoment since 2011, working across multiple verticals and geographies. Prior to InMoment, he worked for a decade at the Nielsen Company, consulting on FMCG companies in the UK and globally. Simon began his career at GFK in the Mystery Shopping Division.
InMoment™, is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience (EX) Cloud, and Market Experience (MX) Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that our nearly 500 brands across 95 countries realize maximum business impact.