Free Webinar Explores CX in Telecommunications; Offers Strategies for Retention, Loyalty

  • Findings based on new InMoment research
  • Event provides tips on how telecom providers can transform fickle customers into forever advocates

SALT LAKE CITY (July 6 2017) — On Tuesday, July 25, customer experience intelligence leader, InMoment will host a free webinar titled “From Fickle to Forever: CX Strategies to Help Telecommunications Providers Increase Retention and Inspire Loyalty.”

DATE: Tuesday, July 25
TIME: 1 p.m. ET

Based on a recent InMoment study of more than 11,000 U.S. consumers, this webinar explores the serious perception problem telecoms face when it comes to customer retention and loyalty. The complimentary event takes you inside the data to understand why consumers feel the way they do, and also identifies places and specific steps CX leaders can take to change the conversation — with both customers and employees. Key discussion points include:

  • Understanding the differences in customer perception at key milestones
  • How digital natives are changing expectations
  • The role of choice and loyalty in retention
  • Best places and practices for deploying human talent
  • How customer expectations differ by service line (internet, mobile, streaming, television, telephone)

“Challenged with a relentless pace of technological innovation and plagued by well-publicized lapses in service, telecommunications firms struggle to move beyond the bottom of the pack when it comes to customer satisfaction and loyalty,” said InMoment Senior VP Erich Dietz, who will moderate the webinar. “And while there’s no simple formula for overcoming these obstacles, there are data-backed strategies that can make a difference. There is a clear competitive advantage for those firms willing to make the investment in these strategies.”

About InMoment

InMoment™ is a cloud-based customer experience (CX) intelligence platform, arming brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. InMoment’s industry-leading analytics power a full suite of Voice of Customer (VoC), Voice of Employee (VoE), Employee Engagement, and Social Reviews & Advocacy solutions. InMoment also provides strategic guidance, support, and related services to more than 350 brands across 95 countries. For more information, visit

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