How Retailers Can Reopen While Reimagining Their Brick-and-Mortar Experience

InMoment’s VP of CX Strategy and Enablement, Andrew Park, authored a piece on Total Retail discussing how today’s retailers can reimagine their brick and mortar customer experiences. 

“By asking the right questions and soliciting direct feedback, you can gain a constant understanding of customer satisfaction, preferences and potential frustrations. When you combine this feedback with indirect and inferred customer data, you can also gain a holistic view of the customer.”

Read his full piece on Total Retail here.

Read more at Total Retail

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