LONDON (7 July 2016) — Today, global customer experience (CX) technology leader, InMoment, was honoured to join with our UK colleagues in celebrating individuals, organisations and technology for exceptional endeavours.
A Salute to Extraordinary Human Beings
InMoment President Lonnie Mayne had the privilege of presenting to several British Citizen Awards medallists at today’s ceremony held at the Palace of Westminster. The awards recognise UK citizens doing extraordinary things in business, healthcare, the arts, in their communities or education.
“Today’s economic and political climates can feel uncertain, even divisive”, said InMoment President Lonnie Mayne. “The British Citizen Awards are a profound reminder of the compassion, courage and humanity that remains steadfast. It is humbling to present in front of these individuals who stand out as true heroes in everything they do.
“The reason our company is so passionate about supporting this extraordinary event is that while we are a business passionately dedicated to technology innovation, all of our efforts are focused toward the express purpose of expanding understanding and deepening relationships between human beings. The stories of the remarkable medalists inspire us never to forget our shared humanity, and to ingrain that tenet into every interaction, whether between nations, or within our businesses and communities”.
“We are honoured that InMoment chose to partner with the British Citizen Awards,” said Mike Faulkner, co-founder of the awards. “It is the human aspect of the partnership which particularly strikes me; every person in the InMoment organisation understands the importance of creating a great experience for our medallists. The entire BCA team really value their continuing support”.
Innovating the Customer Experience
InMoment was also pleased to learn that two clients have been named finalists in the 2016 UK Customer Experience Awards, one of the most prestigious accolades for organisations going above and beyond in providing great experiences for their customers. New Look is a finalist for Customer Centric Culture — Utilities & Retail. Founded in 1969 as a single fashion store in the UK, New Look have become a leading fashion brand, with over 600 stores in the UK and a further 200 across Europe, China and Asia. In 2015, the company launched a new initiative to transform their customer experience from one historically centred on value, to one where customers are included as co-creators in developing mutually beneficial relationships and business outcomes.
iNTERTAIN, a leading late-night hospitality company on the high street, has achieved finalist status in the Engaging Customers Online category. iNTERTAIN created a sophisticated customer listening programme that helps the company understand how to be more responsive to customers while improving business. As part of their commitment to building authentic relationships, iNTERTAIN took the bold step of making public all customer feedback. As a result, customers have a more accurate view of the experience they can expect, and iNTERTAIN is able to deepen their trust with customers through open conversation.
InMoment’s innovative prompting technology, Active Listening, was also named a finalist in the UK Customer Experience Awards’ New Product/Product — Making the Most of Technology category. Active Listening, which utilises real-time analytics to create more personalised conversations between customers and brands, has received international recognition for its groundbreaking innovation.