- Global CX leaders gather to preview latest technology, deepen knowledge, share best practices
- New CEO Andrew Joiner takes the stage, heralding era of accelerated growth
- First-of-its-kind CX intelligence tool unveiled; cracks the code on unstructured customer data
- InMoment clients recognized for excellence in customer experience
SALT LAKE CITY (March 15, 2017) — Hundreds of CX leaders who gathered at InMoment’s Customer Experience Elevated 2017 conference last week received an exciting first look at the company’s ground-breaking Discover™ advanced analytics product, and witnessed the live announcement and introduction of InMoment’s new CEO Andrew Joiner.
Analyze. Act. Ascend.—the theme for this year’s conference—laid the foundation for a week of game-changing moments. Global thought leaders from both the consulting and practitioner arenas hosted executive discussions, workshops, and mainstage presentations. Featured speakers included Forrester Senior Analyst Samuel Stern, best-selling author Daniel Pink, and representatives from McKinsey & Company and Ipsos Loyalty. CX leaders from Comcast, Tiffany & Co., Gold’s Gym, Tesco, and Dave & Buster’s also presented. Former InMoment President, and new CEO/Founder of Red Shoes Living Lonnie Mayne was the inspirational closing keynote for the event.
In his opening remarks, InMoment Founder John Sperry introduced Customer Experience Intelligence, a new vision for transforming traditional customer insights into always-on, customer-sourced intelligence for all areas of the enterprise. Sperry, who now serves as chairman of the board and the company’s chief scientist, then introduced InMoment’s new CEO. Joiner is a seasoned executive who brings extensive expertise in growing global, market-leading, high-growth SaaS organizations. His previous experience includes leading both HP Software’s customer experience business, and HP Autonomy, a market leader in providing unstructured data applications and solutions focused on customer experience and marketing technology.
A highlight of the event was the presentation of awards to select InMoment clients who achieved stand-out success during the previous year. The 2017 award honorees include:
- Rookie of the Year: Tiffany & Co.
- CX Innovator: Caesars Entertainment
- Employee Engagement Innovation: Rite Aid
- Employee Engagement Champion: Petco
- Power Listener: Intercontinental Hotels Group
- Customer First: Solarity Credit Union
InMoment™ is a cloud-based customer experience (CX) intelligence platform, arming brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. InMoment’s industry-leading analytics power a full suite of Voice of Customer (VoC), Voice of Employee (VoE), Employee Engagement, and Social Reviews & Advocacy solutions. InMoment also provides strategic guidance, support, and related services to more than 350 brands across 95 countries. For more information, visit https://www.inmoment.com.