InMoment Reveals New Leadership and First-of-its-kind Technology at Annual CX Elevated Event

  • Global CX leaders gather to preview latest technology, deepen knowledge, share best practices
  • New CEO Andrew Joiner takes the stage, heralding era of accelerated growth
  • First-of-its-kind CX intelligence tool unveiled; cracks the code on unstructured customer data
  • InMoment clients recognized for excellence in customer experience

SALT LAKE CITY (March 15, 2017) — Hundreds of CX leaders who gathered at InMoment’s Customer Experience Elevated 2017 conference last week received an exciting first look at the company’s ground-breaking Discover™ advanced analytics product, and witnessed the live announcement and introduction of InMoment’s new CEO Andrew Joiner.

Analyze. Act. Ascend.—the theme for this year’s conference—laid the foundation for a week of game-changing moments. Global thought leaders from both the consulting and practitioner arenas hosted executive discussions, workshops, and mainstage presentations. Featured speakers included Forrester Senior Analyst Samuel Stern, best-selling author Daniel Pink, and representatives from McKinsey & Company and Ipsos Loyalty. CX leaders from Comcast, Tiffany & Co., Gold’s Gym, Tesco, and Dave & Buster’s also presented. Former InMoment President, and new CEO/Founder of Red Shoes Living Lonnie Mayne was the inspirational closing keynote for the event.

In his opening remarks, InMoment Founder John Sperry introduced Customer Experience Intelligence, a new vision for transforming traditional customer insights into always-on, customer-sourced intelligence for all areas of the enterprise. Sperry, who now serves as chairman of the board and the company’s chief scientist, then introduced InMoment’s new CEO. Joiner is a seasoned executive who brings extensive expertise in growing global, market-leading, high-growth SaaS organizations. His previous experience includes leading both HP Software’s customer experience business, and HP Autonomy, a market leader in providing unstructured data applications and solutions focused on customer experience and marketing technology.

A highlight of the event was the presentation of awards to select InMoment clients who achieved stand-out success during the previous year. The 2017 award honorees include:

  • Rookie of the Year: Tiffany & Co.
  • CX Innovator: Caesars Entertainment
  • Employee Engagement Innovation: Rite Aid
  • Employee Engagement Champion: Petco
  • Power Listener: Intercontinental Hotels Group
  • Customer First: Solarity Credit Union


About InMoment

InMoment™ is a cloud-based customer experience (CX) intelligence platform, arming brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. InMoment’s industry-leading analytics power a full suite of Voice of Customer (VoC), Voice of Employee (VoE), Employee Engagement, and Social Reviews & Advocacy solutions. InMoment also provides strategic guidance, support, and related services to more than 350 brands across 95 countries. For more information, visit

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