InMoment to Host Three Free Webinars this October

The Melting Pot: Using Customer Feedback to Create the “Perfect Night Out”

Why All Text Analytics Solutions Aren’t the Same, and What to Look for When You’re Shopping

Salt Lake City (Oct. 21, 2014) — InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results, will be sponsoring three free, live webinars this month.

  • Text Analytics 101: Watch Your Language

    Date: Oct. 21, 2 p.m. ET

    Hosted by: Retail Customer Experience. To register, visit: http://bit.ly/1wdZLzM


    Text analytics experts will discuss how successful brands can encourage the customer conversation by using text analytics in their feedback programs, and give advice on questions to ask when shopping for a text analytics solution. Featuring Kurt Williams, chief product officer at InMoment, and Spencer Morris, vice president text analytics and lead experience engineer.
  • Text Analytics 101: Watch Your Language

    Date: Oct. 23, 1 p.m. ET

    Hosted by: Loyalty 360. To register, visit: http://bit.ly/1sZ4aJf


    Text analytics experts will discuss how successful brands can encourage the customer conversation by using text analytics in their feedback programs, and give advice on questions to ask when shopping for a text analytics solution. Featuring Kurt Williams, chief product officer at InMoment, and Spencer Morris, vice president text analytics and lead experience engineer.
  • Guest Perception is Always Right: How The Melting Pot Uses Customer Feedback to Deliver the Perfect Night Out

    Date: Oct. 30, 1 p.m. ET

    Hosted by: FSR Magazine. To register, visit: http://bit.ly/1wjHeSS


    Mike Lester, president of The Melting Pot ,will share how the company’s customer experience strategy has evolved over the years, from the time of mystery diners, to the present day. Lester will share his philosophy on the role upper management should play in a company’s customer experience program, how he balances responsiveness with innovation, and how socializing customer feedback can build trust.

About The Melting Pot

With more than 130 restaurants in North America, existing locations in 35 states, Canada and Mexico and more than 25 locations currently in development, The Melting Pot Restaurants, Inc. is the premier fondue restaurant and a leading polished casual dining franchise. Founded in 1975, The Melting Pot has offered a memorable dining experience for nearly 40 years. Guests enjoy a choice of fondue cooking styles and a variety of unique entrées served with signature dipping sauces. The menu also includes cheese fondues, salads, fine wines and chocolate fondue desserts. The Melting Pot is an affiliate of Front Burner Brands, a restaurant management company headquartered in Tampa, Fla. For more information, visit http://www.meltingpot.com.


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