- Groundbreaking CX intelligence technology recognized for unique abilities to surface meaning from customer data
SALT LAKE CITY (Dec. 20, 2017) — Cloud-based customer experience (CX) intelligence leader InMoment today announced its groundbreaking Discover technology has been named a finalist in the 2017-2018 Cloud Awards Program in the “Cloud Business Intelligence or Analytics Solution” category. Discover is the recipient of several previous technology innovation awards, including a Gold Stevie® Award from the 2017 International Business Awards, and a New Product of the Year award from the American Business Awards.
The cloud computing awards celebrate excellence and innovation in the rapid-growth cloud computing market. Final winners will be announced on January 30, 2018. More than 300 organizations entered, with applications coming from the Americas, Australia, Europe and the Middle East.
In a time when customer experience is the battlefield where brands compete, InMoment’s Discover helps enterprises navigate and find meaning amongst a vast variety of customer data. Discover constantly monitors customer conversations to surface patterns, trends and anomalies across both structured and unstructured human data. This intelligence is then automatically routed to the right people across the organization, giving business leaders the power to make data-driven decisions. Discover operates in real time, all the time, across a vast variety of data types, leveraging the Cloud environment for speed and scale.
“Discover provides businesses with an always-on view of the customer experience from their perspective,” said JD Nyland, chief product officer at InMoment. “We are honored to support some of the world’s leading brands in leveraging this customer intelligence to not only improve business outcomes, but enhance relationships with both customers and employees. We look forward to a new era of customer understanding and success.”
“Again, we have seen an overwhelming level of engagement from organizations of all sizes, each showing their commitment to cloud-based technologies and leveraging them in their own unique way,” said Cloud Awards organizer Larry Johnson. “It’s a new playing field altogether, with providers constantly innovating to ensure their clients are always leveraging best-of-breed software services which are reliable yet still at the cutting edge.”
InMoment™, the leader in customer experience (CX) intelligence, arms enterprises with compelling insights to fuel high-value action and relationships with both customers and employees. The company’s industry-leading Customer Feedback Management platform leverages a proprietary, AI-based analytics engine to power a full suite of Voice of Customer (VoC), Voice of Employee (VoE) and Employee Experience technologies. InMoment provides innovative solutions and related support services to more than 350 leading brands across 95 countries. For more information, visit www.inmoment.com.
About the Cloud Awards
The Cloud Awards is an international program which has been recognizing and honoring industry leaders, innovators and organizational transformation in cloud computing. The awards are open to large, small, established and start-up organizations from across the entire globe, with an aim to find and celebrate the pioneers who will shape the future of the Cloud as we move into 2018 and beyond. Categories include Most Promising Start-Up, Best SaaS, and “Best in Mobile” Cloud Solution. Finalists were selected by a judging panel of international industry experts. For more information about the Cloud Awards please visit www.cloud-awards.com.