News: 2 in 5 Consumers Plan to Spend Less on Quick Service

February 22, 2013 | qsrmagazine.com

Empathica, a global provider of Customer Experience Management (CEM) solutions to multiunit enterprises in retail, foodservices, banking, petro, and hospitality sectors, released the results of its most recent Consumer Insights Panel. Despite 59 percent of consumers finding conditions more difficult than six months ago, Americans were nonetheless far more optimistic (33 percent) than pessimistic (14 percent) about their near-term financial future six months down the road. read more »


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