Customer engagement platform InMoment has won a ‘Silver Stevie’ award in the best new product or service category of this year’s International Business Awards.
Peach Report »
The prize has been given for InMoment’s Active Listening Suite, which gathers and analyses feedback and data from customers in real time. Founder John Sperry said: “It is such an honour to receive this award and see the Active Listening Suite recognised for transforming the way companies listen to customers. In their eagerness to connect many companies make the feedback process feel like a cross examination. Active Listening makes feedback more enjoyable and elicits richer insights that allow brands to both improve customers’ experiences, and steer their business. When it comes to customer experience, how you listen really does matter.”