News: Easier Product Returns Offer Big Opportunities for Retailers

June 8, 2012 | Marketing Profs

Article Excerpt:

The ease of product returns and exchanges is ranked among the most important factors in the online retail customer experience, according to a study by comScore and UPS.
Asked directly which aspects of e-tail shopping they’d like retailers to improve, 58% of online shoppers cite free or discounted shipping, while 42% cite ease of returns and exchanges and 38% cite the variety of brands and products available. read more »


Change Region

Selecting a different region will change the language and content of inmoment.com

North America
United States/Canada (English)
Europe
DACH (Deutsch) United Kingdom (English) France (français)
Asia Pacific
Australia (English) New Zealand (English) Singapore (English)