News: Empathica Product Launch Set To Transform Customer Experience at Local Level

April 10, 2012 | Customer Experience Magazine UK

Article Excerpt:

Working with customers can be difficult, and no one knows this more than location managers who often have to act as mediators between a company and its patrons. That’s why it is always nice to have a little help, which is what makes customer experience management (CEM) solutions so useful. Empathica delivers solutions to over 200 major brands. The company is looking to go a step further now with the launch of Empathica Local, a new CEM product designed to help location managers provide positive and consistent customer experiences at their brick-and-mortar locations.  read more »


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