News: Getting Served

October 15, 2012 | The Boulder Weekly

Article Excerpt:

Study shows customer service on the decline. Think of the last meal you paid for. How was the service? Did a server fill your water glass before it emptied, or were you left stranded and parched? Did an employee smile graciously, or did he barely glance up as he took your order behind the counter? According to a study recently released by the Empathica Consumer Insights Panel, the latter may be more likely. The study, which polled 13,000 American and Canadian consumers, revealed that the majority of consumers believe customer service is getting worse. Americans were especially concerned, with 55 percent of them claiming that their recent customer service experiences have been less desirable than in the past. read more »


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