News: InMoment Q&A: Listening and Understanding Creates Authentic Customer Experiences

Loyalty 360 »

In an age of rapidly changing expectations, successful customer engagement requires gaining a deeper understanding of the consumer lifecycle. Often this means creating authentic experiences that meet the consumers on their level and from their individual perspectives.

InMoment understands the challenges that many marketers now face. But by leveraging a wide range of customer experience, VoC, and customer engagement expertise and capabilities, InMoment has helped numerous brands navigate this dynamic landscape.

Recently Kristi Knight, CMO of InMoment, found time to talk with Loyalty360 about how brands can overcome many of these challenges, and the exciting opportunities they present.

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