News: New Report Tells Retailers, ‘Value Your Customers, And They Will Value You Back.’

Retail Solutions Online »

InMoment’s 2015 Customer Experience Trends Report polled 644 consumers and 131 brand representatives and found that when retailers value their customers, the customers value them back.

The survey was launched in November 2014, in which participants were asked to rank six developing customer experience trends in order of importance.

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