News: Ping Pong Finds Recipe For Customer Advocacy

April 21, 2011 | Integrated Solutions for Retailers

Article Excerpt:

Ping Pong, a chain of Dim Sum restaurants, is focusing on delivering an exceptional customer experience and developing staff morale by employing a customer experience management (CEM) programme from Empathica, the UK’s leading CEM agency within the hospitality and retail sectors. The programme will enable the restaurant chain to gain feedback from hundreds of customers each month across its restaurants in the UK, US and Middle East. read more »

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