News: Study: QSRs’ Performance Hinges On Customer Service

When it comes to increasing return visits and consumer referrals, customer service makes all the difference for quick-serve restaurants, according to a new QSR benchmark survey of more than 10,000 consumers on the top 62 QSR brands, conducted by customer experience management solutions provider Empathica.People were asked to rate food, order accuracy, speed of service, menu, restaurant atmosphere and cleanliness, staff, and value. read more »

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