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Taco John’s, a Cheyenne, Wyoming-based restaurant chain serving up fast Mexican food in 25 states, knows that listening to customers and responding to feedback is the best way to tailor its offerings moving forward.
In an effort to glean the most insightful feedback, Taco John’s has announced a partnership with InMoment, a cloud-based customer experience optimization platform that gives companies the ability to listen to and engage with customers to improve business results.
“The customer experience has always been at the heart of Taco John’s culture,” Shawn Eby, Vice President for Operations at Taco John’s, said in a release. “As we continue to grow, it is critical that we have the right people, technology, and programs in place to truly understand and respond to the needs of our guests as quickly possible.”
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