June 2011 | CanadianGrocer.com
Mobile, social media and other technologies may soon turn the grocery store into a digital playland. But will shoppers enjoy it.
Empathica, a company in the customer experience field out of Toronto asked Canadian and American consumers which types of retail and service industries they think are the tops at employing customer-facing technologies, such as self serve checkouts. The results weren’t even close. read more »