News: The Real Apple Store

June 2011 |

Article Excerpt:

Mobile, social media and other technologies may soon turn the grocery store into a digital playland. But will shoppers enjoy it.
Empathica, a company in the customer experience field out of Toronto asked Canadian and American consumers which types of retail and service industries they think are the tops at employing customer-facing technologies, such as self serve checkouts. The results weren’t even close. read more »

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