News: Zizzi launches customer experience management system to train staff on diners’ needs

May 11, 2011 | HR Magazine

Article Excerpt:

Zizzi, an Italian restaurant chain with 115 locations in the UK, is focusing on getting closer to its customers with the introduction of a customer experience management (CEM) programme from Empathica, which it can use for staff training. The new programme will enable Zizzi to gain daily feedback from real customers and drive operational improvements across the chain. Zizzi, part of the Gondola Group, has rolled out Empathica’s programme across the entire chain following a successful pilot programme in 18 of its restaurants. read more »


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