GreenBook Blog InMoment Highlight: Surveys Are Boring. It’s What You Do With Them That’s Exciting.

In the world of customer experience (CX), surveys have been a reliable feedback-collecting source for decades. As we make our way forward with new CX technologies and approaches, survey fatigue remains a key operational concern. CX professionals are finding it more challenging than ever to keep program momentum alive.

Below are three ideas to apply to your survey program for better response rates, higher program engagement, and better representative results to deliver excellent experiences for your customers and demonstrate that their voice is being heard.

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