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The Experience Intelligence™ (XI) Platform brings together intelligence from your customers, employees, and the market to drive real, actionable business value.

XI Applications

Active Listening Studio

Build, design, and deploy smart and effective surveys
Data Exploration

Boundless exploration using next-generation analysis
Reporting Studio

Personalized, actionable reporting for everyone—frontline to CEO
Action Planning

Identify, prioritize, and take action on high-impact customer moments
Case Management

Improve experiences by closing the loop with customers and employees
Moments

Build culture by celebrating customer experience excellence

Core Platform

Text Analytics

AI-powered adaptive models for unparalleled accuracy and understanding
Integrations

Seamless workflows in the applications your team uses every day
Data Management

Manage complex data sets for a comprehensive experience view
Experience Clouds

Customer, Employee, and Market capabilities in a single platform
Enterprise Architecture

Big data framework built for global scale and security

Combinations of technology and strategic services crafted to meet your businesses’ unique needs.

Experience Clouds

Customer Experience

A modern CX solution combining data, technology, and human expertise
Employee Experience

Move beyond employee satisfaction to achieve employee engagement and fulfillment
Market Experience

Go beyond the Voice of the Customer—engage the Voice of the Market

Strategic Services

Services

Human expertise to complement leading technology

Discover how InMoment provides the solutions and features you need for CX success, tailored specifically to your industry.

Automotive

Trusted by many of the world’s automotive companies
B2B

Dedicated B2B solutions to help you cut through the noise and get noticed in the market
Contact Center

Powerful technology and services to provide better service to your customers
Financial Services

Many of the world’s top financial institutions partner with InMoment
Food Services

Trusted by the most recognizable food brands worldwide
Healthcare

Personalized intelligence for positive patient experiences
Insurance

Connecting with policyholders and brokers on an emotional level
Retail

The top leading retailers partner with InMoment
Telecom

Dedicated to helping retailers stand out in an evolving marketplace
Travel & Hospitality

Many of the leading hospitality companies partner with InMoment
Utilities

Utility companies around the world trust InMoment

Leading brands from across the globe and from every industry trust InMoment.

View All Customer Stories

Leading brands from across the globe and from every industry trust InMoment.

Learn about our vision for the industry, training courses and support, and our thoughts about the latest trends.

Experience Improvement (XI)

Failing to deliver impact? Stop managing experiences and start improving them
Blog

The XI InMoment blog shares visionary expertise and sought after thought leadership
Resources

The latest examples and practical advice on improving experiences

At the heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. Find out more about our company, our people, and what drives us.

About Us

What you should know about us–who we are, our core values, and more
Contact Us

Get in touch and let us know how we can help you
Careers

If you want to leave your mark you should join the InMoment team
News

The latest stimulating news from and about InMoment
Support

Need help? Our support team is ready to answer your questions

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Video |
February 12, 2020November 4, 2020

How Can Brands Engage Their Employees in the Customer Experience?

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Latest News

Press Release | November 12, 2020

InMoment Announced as One of America’s Best Employers for Women

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Press Release | September 22, 2020

InMoment Challenges Status Quo: Stop Managing Experiences, Start Improving Them

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Press Release | September 3, 2020

InMoment Research Reveals Brands Should Prioritize Empathy and Emotion to Improve Customer and Employee Connection

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