CX in retail

Humans vs. Robots in Retail

InMoment’s 2017 Retail Trends Report explores the changing landscape of retail, and in the process, uncovers the essential yet distinct roles that both technology and human beings must play to satisfy the changing needs of consumers.

In this webinar, InMoment’s SVP of CX Strategy, Brennan Wilkie, discusses the highlights from the company’s 2017 Retail Trends Report. Tyler Saxey, Director of Customer Experience for Foot Locker, discusses how these trends are impacting retailers, and what’s on the horizon.

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North America
United States/Canada (English)
DACH (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Asia (English)