Do customers want simplicity or a friction-free experience? In this XI Minute video, InMoment expert Simon Fraser discusses the biggest CX trend he’s seeing in 2020.
Video |
What CX Trends Should Brands Look Out for in 2020?
Do customers want simplicity or a friction-free experience? In this XI Minute video, InMoment expert Simon Fraser discusses the biggest CX trend he’s seeing in 2020.
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