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9 Potential Pitfalls to Avoid with NPS


January 30, 2018

Anyone invested in the customer experience knows that Net Promoter Score® (NPS) is a valuable tool for measuring customer satisfaction—but that doesn’t mean there aren’t a few traps you can fall into if you’re not careful.

Here are nine of the most common pitfalls to avoid when implementing and executing Net Promoter inside your organization:

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