Today’s customers are everywhere (and we mean everywhere). Whether they’re waiting in line at a traditional brick-and-mortar location, browsing your webpage, or viewing an ad on instagram, consumers interact with your brand in countless ways and places.
For you, this means more feedback than ever before, but it also means that you have to take a different approach to customer listening as a whole.
In this eBook, you will learn about:
- Evolving your approach to customer listening.
- Optimizing tried-and-true feedback methods.
- Leveraging modern methods to meet your customers where they are.
How You Listen Matters: Modernizing Your Methods & Approach to Customer Feedback
Designing Extraordinary Experiences: Combining the Power of Customer, Employee, and Market Experience Intelligence