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Juniper Networks Streamlines Digital Journeys and Boosts Satisfaction

Case Study

June 1, 2020

For Juniper Networks, the digital channel plays a crucial role in practically every aspect of the customer journey: from prospects researching products and downloading trial software to customers looking for support information and product updates.

To reduce friction on their digital channels and improve the overall experience,¬†Juniper Networks decided to look for a new approach for both its online satisfaction surveys and client relationship surveys…

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Case Study

Juniper Networks Streamlines Digital Journeys and Boosts Satisfaction

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