Any organization that wants to leverage the true power of customer experience (CX) needs to build a CX program that focuses on delivering business outcomes, not tracking metrics. That’s why our experts at InMoment have developed a success framework that has proven it’s effectiveness for hundreds of customers around the globe.
In this InMoment Point of View, XI Strategist Eric Smuda walks you through the framework step-by-step. Check it out below!
Point of View
Listen, Understand, Improve, Monetize: A Proven Success Framework