Retail

Stand Out in a Crowded Marketplace

Problem

Providing Differentiated Experiences

Brick-and-mortar retailers and online retailers alike are faced with the challenge of standing out in a crowded marketplace. With so many options available to potential customers, your differentiator will be the experience you provide. Improving experiences starts with listening to your customers, making CX intelligence essential.

Case Study

“Step into Their Shoes: Designing Inclusive, Personalized Experiences with Foot Locker”

View Case Study

Solution

How InMoment Can Help

Manage and Resolve Issues

Ensure that cases are prioritized correctly so you can address the most urgent concerns quickly and effectively, saving time and money.

Uncover Further Understandings

Get more out of the feedback you’ve already collected with advanced analytics that provide answers to questions you didn’t think to ask.

Empower Employees

Sales associates, cashiers, and other brand representatives receive insightful, real-time feedback that helps them provide more meaningful customer experiences.

Track Brand Perception

Use customer feedback from various channels, including social media, to monitor and ultimately improve your brand perception.

InMoment's analytics prowess and collaborative approach enables us to tap into the wisdom of our customers to create a win-win-win experience. Our employees win because they're armed with the feedback they need to perform at the top of their game. Our customers win because we're able to react and strive to exceed their expectations. With effective, engaged employees and loyal customers, our business wins in the form of real bottom line success. —John Wompey, VP of Operations at Foot Locker

Benefits

Explore™

Take advantage of your existing data. Quickly search all channels to find relevant data as specific or broad as you need.

Discover™

Discover automatically detects, surfaces, and prioritizes anomalies, allowing you to spend less time digging and more time acting.

Executive Dashboards

Quickly build, synthesize, analyze, and visualize data relevant to your organization for quick and clear understanding.

Resolve™

Cases prioritized based on experience score, age of case, and escalation status, allow users to address the most pressing needs.

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