Do you need to build a VOC program from the ground up? Are you new to VOC? This VOC Fundamentals course will teach you how to build a modern VOC program blueprint that will increase engagement and improve experiences for your customers. Giving you the skills to turn data intelligence into action.
This two-day (16 hour), virtual hands-on course includes a VOC exam and Certification and will teach you how to:
- Build a VOC Blueprint
- Build Customer (and Employee Engagement)
- Gain Insights From Your Data
- Turn Insights Gathered from Your Data into Action
Prior to the course each participant will receive the latest training materials and after participation you will receive access to online certification testing.
Class Date: August 9-12, 2021, 8 am – 12:30 pm MDT daily