Sydney, Australia (16 October 2024)—InMoment®, the leading provider of Experience Improvement (XI)™ solutions, proudly announces its new partnership with CMSL Holdings and its 4 brands (CMS, Bay Sand Blasting Services, Structural Coatings Services and Ashhurst Engineering & Construction), a key player in cutting-edge mechanical engineering services and solutions tailored to customer needs across New Zealand.
As the construction, industrial, and energy sectors continue to evolve, CMSL Holdings has chosen InMoment as its strategic partner to elevate customer experience (CX) and Employee Engagement (EX) efforts. InMoment’s AI-driven, integrated experience platform will empower CMSL Holdings to tap into both structured and unstructured data, unlocking key insights to enhance interactions across its supplier and trade network and employee engagement
This partnership will enable CMSL Holdings to better understand and respond to the needs of their clients and employees in real-time, providing a data-driven approach to improving customer satisfaction, employee engagement and fostering stronger relationships within the construction, industrial and energy ecosystems.
“We’re excited to be partnering with InMoment to lead a new era of customer experience and employee engagement within our core markets. As we provide cutting-edge mechanical engineering services & solutions tailored to customer’s needs, it’s critical we understand and act on every customer interaction and maintain a high level of engagement and support for our employees. InMoment’s technology will help us do exactly that by breaking down data silos and driving smart, actionable insights,” said Nick Thomas, Group CEO, CMSL Holdings Limited.
David Blakers, InMoment’s Managing Director of APAC, commented, “We’re thrilled to be partnering with CMSL Holdings. In an industry where relationships and trust are key, delivering superior experiences can be a true differentiator. Our integrated CX platform will provide CMSL with the tools they need to not only understand their customer and employee signals but act on them in ways that drive real value.”
With this collaboration, CMSL Holdings and InMoment are set to raise the bar for CX and EX in the construction, Industrial & Energy sectors, enabling more personalised and impactful experiences for every stakeholder across the supply chain.
About CMSL
CMSL Holdings combines the power, experience, capability and resources of four specialist companies to provide expert, end-to-end capability for essential infrastructure. CMS, AEC, SCS and Bay Sandblasting are trusted partners in the fabrication, installation, construction, rehabilitation and maintenance of NZ’s critical and essential infrastructure. Together we keep NZ’s essential infrastructure running.
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About InMoment
InMoment is the leader in improving experiences and is the highest recommended CX platform and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere—from surveys and social reviews, to conversational chat logs and transcripts. As the pace setters in AI and text analytics, its over 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com.
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CONTACT: Cori Lindsey, InMoment, cori.lindsey@inmoment.com