Omnichannel Reporting

AI-Driven Storytelling at Every Level

Connect your CX insights with every enterprise system, ensuring your stakeholders have the comprehensive toolkit they need for customer-centric decision-making

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Out-of-the-box reports—from collection to action

Self-serve report and dashboard creation

Omnichannel program performance

Advanced sharing, publishing, and data privacy

Actionable insights for improved business outcomes

Mobile optimized reporting for the frontline

From CX program owners and service reps to regional managers and the entire C-suite, InMoment gets you the richest insights with the help of configurable reports and dashboards. Now you can easily design, build, run, interpret, and socialize customer data to turn insights into action.

Out-of-the-box Reporting

Understand CX Program Performance in Seconds

Quickly see what’s impacting your main metrics, and develop action plans for the opportunities you’ve identified. With data filters and variable grouping, you can be sure to capture the right insights, for the right audience, delivered at the right time.

Report and Dashboard Builder

Create Your Own Stories—No Code Required!

Easily create reports and dashboards from scratch for truly tailored insights. Our intuitive editor helps you build visualizations leveraging drag and drop options that allow for drill through reporting to the deepest level of data.

CX Program Reporting

Omnichannel Data Analysis

Combine all feedback–both structured and unstructured data such as surveys, reviews, transcripts, videos and more. Visualize everything in one place with personalized dashboards or export data to other business systems.

Before InMoment, we did not have any of the analysis, reporting, or insights that we do now. By having that analysis automated, we’re able to focus our time on the strategic, the what’s next, rather than solely what’s in front of us.



Prescriptive, Actionable Insights

Giving staff broad recommendations such as “keep the dressing rooms clean” is rarely effective. But being able to pinpoint specific times at which (and employees with whom) issues are happening sets the stage for specific and actionable improvements.

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Field Reporting

Scalable Insights for Every Location

Deliver reporting on-the-go for location managers to access insights and drive better experiences from the front-lines. Gain an understanding of variables impacting your key drivers, and access summary feedback metrics from the convenience of a mobile device.

Executive Reporting

Convenient, Targeted Reporting for Every Executive

Whether your CEO prefers slide presentations, spreadsheets, dashboards, or a mobile application, XI can automate the reports any busy executive needs to keep customers front of mind and drive CX improvement from the top down.

Extensive Widget Options

High Impact Visuals for Storytelling

Bring your reporting to life with drillable charts and graphs in dashboards. With effective visualizations you and your team can understand, transform, and realize improved customer experiences.

Custom Reports

Need Something More Bespoke? We’ve Got Experts for That.

InMoment has a deep bench of data scientists, dashboard builders, and CX program consultants to help guide you on best practice, or build something new for you!

Competitive Benchmarking

Displace Your Competition with Online Reputation Management

With InMoment you gain actionable insights to compare your brand with competitive offerings, so you can outrank the local competition and dominate search visibility.

See ROI in Half the Time

InMoment’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!

A bar graph showing time to ROI with different CX partners.

Estimated ROI (payback period in months)

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