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The InMoment Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

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5 Tips to Expertly Manage & Boost Your Online Reputation

By: Dan Butler

Managing an online reputation has become a cornerstone for businesses striving to enhance customer acquisition, retention, and growth. In today's…

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Speech Analytics: Turning Conversations into Actionable Insights

By: Mike Henry

Speech analytics encompasses the transformation and analysis of audio recordings into text. This analysis provides businesses with key consumer insights,…

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Predictive Analytics: Unveiling the Future with Data

By: Mike Henry, Sandeep Garg

Predictive analytics analyzes data to predict the likelihood of certain events happening in the future. Through predictive analytics software, businesses…

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The Power of Brand Equity: Why It Matters for Your Business

By: Mike Henry

Brand equity is the unique value people give to a business because they recognize and trust it. With positive brand…

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How to Read the Forrester Wave for Text Analytics: A Guide for Buyers

By: Mike Henry

With the increased adoption of AI in business across all industries, there has also been a rise in text mining…

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CSAT: What You Need to Know About Customer Satisfaction Score

By: Mike Henry

The ability to track customer happiness with one number can almost sound too good to be true. However, the CSAT…

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Text Mining: Everything You Need to Know

By: Mike Henry

Text mining is the process of extracting useful information from large amounts of text using computational techniques. It involves analyzing…

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Hotel Reputation Management: Boost Guest Satisfaction and Online Ratings

By: Mike Henry

Hotel reputation management has never been more important. With the increased usage of online review platforms and social media, guests…

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InMoment named Leader in Forrester Wave™: Text Mining and Analytics, Q2 2024: A Comprehensive Breakdown

By: Dan Butler

InMoment is excited to announce its recognition as a Leader in the Forrester Wave™: Text Mining and Analytics, Q2 2024….

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Choosing the Best Text Analysis Software for Your Business

By: Mike Henry, Sandeep Garg

In a business landscape that has become digital-first, where consumers’ expectations can change overnight, it has never been more important…

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Securing Brand Loyalty In The Third Wave Of CX

By: The InMoment Team

Maintaining customer loyalty has become increasingly challenging in today’s digital-first environment. According to Stanford Swinton, Executive VP at Bain &…

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Healthcare Reputation Management: The Complete Guide

By: Mike Henry

In the healthcare industry, your reputation is built on trust and credibility. And, in a time where opinions are formed…

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