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InMoment Blog

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3 Simple Steps That Make Your CX Program Actually Move The Needle

By: The InMoment Team

It’s no secret that many companies’ experience programs aren’t delivering the results that those brands expect and, frankly, need. Too...

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InMoment Addresses Head On What Continues To Plague CX Programs

Customer experience (CX) technology buyers struggle to find differentiation among technology vendors and often forget that technology is just one...

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Stop Managing Experiences—Start Improving Them

By: The InMoment Team

InMoment® today announced its mission to challenge the customer experience industry and offer an elevated approach focused on Experience Improvement...

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How Closing The Loop Helps Companies Keep Promises

By: Jim Katzman

Making and keeping promises can be a tricky business for companies. Organizations oftentimes end up overpromising, underdelivering, or both. Couple...

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How COVID-19 Has and Will Impact Credit—Permanently

By: Jennifer Passini, Ph.D.

The COVID-19 pandemic’s impact on financial health has been just as if not more concerning to many customers as its...

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Three Research-Backed EX Trends for Your Evolving Workplace

Adjusting to a remote working environment poses many challenges—it is this fact that led InMoment experts to get curious about...

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Four Ways to Create Emotionally Moving Experiences for Your Customers

Most brands are keenly interested in creating experiences that move their customers on an emotional level—the trick lies in figuring...

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How to Craft Deliverable Brand Promises

By: Jim Katzman

Delivering promises is one of the most important things a brand must do for its customers. Keeping commitments is much...

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Three Factors That Help Experience Programs Avoid Unanticipated Costs

Unanticipated costs can quickly become the bane of any business project, customer experience (CX) or otherwise, if they’re not carefully...

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At a Glance: Experience Program Use Cases for Financial Services Brands

By: The InMoment Team

Financial services brands leverage experience programs to understand what their customers need, then create experiences that build trusting, positive customer/brand...

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Three Ways to Convince The C-Suite Your CX Program is Essential

By: The InMoment Team

Proving experience programs’ worth isn’t easy, but it needn’t be the bane of CX practitioners’ existence. In fact, we’ve discovered...

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How to Maximise Efficiency With a Small CX Team

By: The InMoment Team

Our experts have weighed in on the best ways to foster efficiency within your organisation and free up your time...

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