One of the best ways to overcome obstacles is to fall back on your community and brainstorm solutions together. That’s...
Welcome back to the XI Café Podcast! In order to continue Experience Improvement, the XI Café Podcast was created so...
Embracing Consumer Duty to Deliver Positive Outcomes for the UK Financial Services Sector
The new FCA Consumer Duty is intended to improve customer outcomes and promote better customer experiences in the financial industry...
XI Café Podcast, Episode 4: Launching a VoC Program With State Revenue Office Victoria
Welcome back to the XI Café Podcast! In order to continue Experience Improvement, the XI Café Podcast was created so...
5 Reasons To Get Tickets to the 2023 XI Forum Sydney or Singapore!
It’s that time of year again! XI Forum Sydney and Singapore are back and this year, they’re jam-packed with hands-on...
The Elements You Need for A Successful CX Program
We’ve evaluated the pros and cons of primary reporting locations for the customer experience (CX) function and ideal CX leader...
Does Who’s Driving the CX Bus Make A Difference?
The success of your CX effort is determined not only by where it lives within your organization, but also by...
Where Should Customer Experience (CX) Teams Live Within An Organization?
Oftentimes, CX practitioners will discuss the best reporting position for a core CX team to give an organization the best...
5 Tips For Choosing the Right Survey Rating Scale
You’re sitting down to carve out the newest survey in your customer experience (CX) program. You know what touchpoint you’re...
Welcome back to the XI Café Podcast! The XI Café Podcast was created so that CX program owners around the...
Why You Should Aspire to Drive Customer Lifetime Value—Not ‘Just’ Upsell Customers
Cross-selling and upselling have formed the bedrock of brand aspirations for their existing customer base for a long time now....
Do You Need a Customer Experience (CX) Manager?
CX operations, or customer experience operations, are all about the systems, automation, and lines of communication that make possible a...
