welcome to

The InMoment Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

Blog

The Key to a Great Customer Experience Design

By: The InMoment Team

Customers are the lifeblood of any business, and providing them with a great experience can lead to increased loyalty, higher...

Blog

How Aegon Is Reaping the Benefits of Customer Centricity

By: Derek Eccleston

At Forrester CX EMEA, we heard from InMoment client Aegon, a Dutch public company for life insurance, pensions, and asset...

Blog

InMoment’s eNVy Awards and Buyer Expectation Study Shines Light on the Top Vehicle Models in 2022

By: Kelley K. Johnson

–Automotive benchmark study with 50 year track record reveals top vehicle models ranked by consumers –The New Vehicle Customer Study...

Blog

How to Navigate (and Strengthen) Your Customer Experience Strategy in Turbulent Times

By: The InMoment Team

Read a blog by Phil Sager, Expert Partner and Daniel Moellerhenn, Expert Partner, Bain & Company, speakers at the XI...

Blog

What’s the Difference Between a Self-Service and Full Service Customer Experience Solution?

By: The InMoment Team

When it comes to starting a customer experience (CX) program, the right vendor (and solution) can make all the difference....

Blog

4 Strategies to Get the Most Out of Your Small CX Team

By: The InMoment Team

Forrester predicts that in the next year, one in five customer experience (CX) programs will disappear, but one in 10...

Blog

CX Challenges: How to Diagnose Organizational Silos at Your Company

By: The InMoment Team

In today’s highly competitive business landscape, delivering exceptional customer experience (CX) is essential for any organization to remain relevant and...

Blog

Announcing the Latest XI Platform Product Enhancements

By: Levi Roberts

Q2 Product Enhancements InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe. This...

Blog

XI Café Podcast, Episode 6: Demonstrating CX Impact, ROI, and More With The Customer Show’s Mary Anne Ghobrial

By: The InMoment Team

Mary Anne Ghobrial is the director of Australia’s largest customer experience event—The Customer Show. Because she speaks to thousands of...

Blog

How to Write Email Survey Subject Lines That Increase Your Open Rates

By: The InMoment Team

Customer experience (CX) surveys are foundational to soliciting the customer feedback you need to power your CX program, and many...

Blog

ReThink Productivity Podcast: The Future of Customer Experience with InMoment’s Simon Fraser

By: The InMoment Team

As businesses strive to improve their customer experiences, asking for feedback has become a common practice. However, not all feedback...

Blog

Three Tips for Building an Award-Winning CX Program

By: Josh Marans

In March, I spoke at InMoment’s XI Forum Sydney, and it shouldn’t surprise you that I chose to talk about...

Change Region

Selecting a different region will change the language and content of inmoment.com

North America
United States/Canada (English)
Europe
DACH (Deutsch) United Kingdom (English) France (français) Italy (Italian)
Asia Pacific
Australia (English) New Zealand (English) Singapore (English)