3 Highlights from Customer Experience Experts at the XI Forum Singapore
This year, the InMoment team put together the first ever XI Forum Singapore—and what a day it was! With 100...
At a Glance: 3 Employee & Customer Experience Program Use Cases for Financial Services Brands
Financial services brands leverage experience programs to understand what their customers need, then create experiences that build trusting, positive customer/brand...
In Case You Missed It: 3 Major InMoment Announcements You Need to Know About
It’s been a huge month for those of us in the InMoment Community! We’re always looking for the next opportunity...
How to Write Email Survey Subject Lines That Increase Your Open Rates
Microsurveys are the key to gaining the customer feedback you need to power your CX program, and many of these...
5 Things We Learned from the Customer Experience Speakers at the Sydney XI Forum
After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the...
12 Qualities of Good Survey Questions
Surveys are a great way to collect information about people's perceptions, opinions, thoughts, attitudes, etc. However, the trick is making...
How to Use CX Metrics to Find Bottlenecks to Product Led Growth
We are all competing in the End User Era now. Investor Blake Bartlett coined the term “End User Era” to...
How Would You Rate Your Experience? A Primer on Transactional Surveys
I’ve seen organizations use transactional surveys to learn everything about their customers’ short-term brand experience, including ease-of-purchase and how quickly...
How Two Companies Leveraged a Customized Social Listening Solution to Gain Game-Changing Insights
Many organizations are drowning in pools of untapped social data. Why? Because options to structure and analyze that data can...
How to Write the Best Customer Onboarding Surveys & Improve the Experience
It’s no secret that customer onboarding is one of the most crucial (and oftentimes challenging) stages in a customer’s journey...
Customer Journey Mapping Examples for Beginners
A customer journey map is a diagram of all the places customers come into contact with your brand, online or...
How Customer Aggression in the Workplace Has Forever Changed Employee Experience
We know that everyone is sick of talking about COVID, but the pandemic has had far-reaching effects on customer experience...
