What Retail Customers Are Saying About Black Friday in 2020
We’ve all seen videos of customers flooding through retailer doors in the small hours of Black Friday. While many of...
3 Powerful Ways to Create Engaging Transactional Customer Surveys
Few elements of customer engagement matter more than well-designed transactional customer surveys. You need feedback from your customers and they...
What Business Leaders Can Learn From Speedcubers
This article was originally posted on Forbes.com My son and I just solved our first Rubik’s Cube together. Admittedly, it...
Tons of CX Data? Here’s How to Make Sense of It
If there’s anything organizations aren’t hurting for these days, it’s CX data. Brands may have been avidly searching for it...
How 3 Brands Are Actively Improving Customer Experiences
Be honest: what do you think of when you hear someone is “managing” something? Is a person performing a task...
The Doctor is (Virtually) In: COVID and Telemedicine Experience
Many patients—especially those at high risk—prefer virtual visits and consultations with their doctors. As a result, there’s been a sharp...
What Holiday Shoppers Expect In Store & Online
Do you know what holiday shoppers need from you this season? What about what matters most to them in store?...
How COVID-19 Has Impacted Patients’ Hospital Perceptions
The Coronavirus pandemic has altered patients’ perceptions of everything about hospitals, including how they move through the facility and interact...
How to Create Meaningful Customer Experiences—Not Just Transactions
Even if it’s just a quick trip to the grocery store, customers seek something more profound from brands than a...
3 Ways an Improvement Success Framework Can Supercharge Your Experience Program
ROI has been a notoriously fickle element of experience programs for years—but it doesn’t have to be. In fact, the...
Text Analytics Terms You Need to Know
Whether you're a seasoned pro or just getting started in the world of customer experience (CX) and employee experience (EX),...
The Most Important Conversation You Can Have About Your Customer & Employee Experience
That’s really the goal, isn’t it? It’s not just to measure the state of your experience. Not just to deliver...
