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The InMoment XI Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

Blog

From Boardroom to Breakroom: How to Make Your Organization an Experience Improvement Machine

By: The InMoment Team

You’ve heard us talk about how your employees are the best resource you have when it comes to experience improvement,...

Blog

New RG 271 Regulations Are Coming to the Australian Financial Services Industry: Is Your Customer Experience Program Ready?

By: Simon Benns

The 5th of October of this year marks an important deadline for the financial services industry: there are new Internal...

Blog

Proving ROI: A Holistic Approach to Upselling and Cross-selling Customers

By: The InMoment Team

Cross-selling and upselling customers gets a bad rap in the world of customer experience (CX). A lot of brands hesitate...

Blog

How to Leverage Customer Journey Analytics to Improve Experiences

By: The InMoment Team

Each key touchpoint throughout the customer journey plays a huge role in how a customer judges their experience as a...

Blog

How to Create Winning CX Surveys for Bank Customers

By: The InMoment Team

Constant engagement is key to creating quality, meaningfully improved experiences for your customers. Banks can and should engage with them...

Blog

Implementing a Customer Experience Platform? Here’s Three Things CIOs Need To Know

By: Robert Van Veenendaal

Implementing a customer experience program (or any new technology) is exciting—it takes a massive effort from your whole team to...

Blog

The Holy Grail of Experience: How Your CX Program Can Prove ROI

By: The InMoment Team

Every brand wants to crack the code to prove a skyrocketing customer experience (CX) return on investment (ROI). But obtaining...

Blog

The Wrong Way (and the Right Way) to Grow a Customer Experience Culture

By: The InMoment Team

In a post-COVID landscape, businesses across the board have struggled to adapt to evolving customer expectations and, therefore, to keep...

Blog

How Business Leaders Can Navigate Staffing Challenges in a Post-COVID World

By: The InMoment Team

COVID vaccines have finally arrived after a year of anxiety and uncertainty, which means that businesses can begin to seriously...

Blog

A Three Step Plan to Upgrade Your Digital Customer Experience

By: The InMoment Team

When the pandemic started, brands around the world revamped their digital customer experience to compensate for the lack of in-person...

Blog

How to Improve Contact Center Experiences in 5 Easy Steps

By: The InMoment Team

A lot of customer experiences hinge on your contact center’s effectiveness, which is why it’s important to ensure it’s a...

Blog

Three Ways Unstructured Customer Feedback Helps You Improve Experiences

By: The InMoment Team

It’s no secret that businesses need unstructured customer feedback to have a successful customer experience (CX) program. Without honest, detailed...

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