Your 3 Step Checklist to Starting an Effective Online Reputation Management Program
Online reputation management is the process of actively monitoring and influencing the way your business is perceived by your customers...
Mastering the Retail CX Landscape: A Deep Dive into NPS Trends
By Simon Fraser, InMoment + Kirstin Simons, NPSx by Bain & Company NPSx by Bain & Company and InMoment recently...
A Guide to the Customer Satisfaction Survey
It’s every company’s dream to have loyal, lifelong customers. In order to get this, you need to understand what your...
The Power of Perception: Leveraging Reputation Management for Brand SuccessÂ
In the interconnected world of today, reputation management has evolved from a luxury to an absolute necessity. This article delves...
Master the Market: A Deep Dive into Competitive Analysis
In today’s cut-throat market, differentiating your brand is more important than ever. What better way to outsmart your competitors than...
5 Reasons To Get Tickets to XI Forum Europe 2023!
This year’s edition of the XI Forum Europe is making a triumphant return, promising an even more exceptional experience. We’d...
7 Steps for Implementing a Closed-Loop System
With so much riding on each interaction with your brand, you can’t afford to leave a negative customer experience unresolved....
How to Choose a Partner for Your CX Program
Choosing the right partner for your CX program is essential for creating a memorable customer experience and increasing customer loyalty....
Everything You Need to Know About Customer Experience Transformation
Customer experience transformation is the key to staying ahead of your competitors and connecting with your customers. With 93% of...
Unlock The 3 Key Net Promoter Score Drivers
Take NPS from a Score to a Strategic Advantage In today’s fiercely competitive business environment, customer satisfaction is paramount to...
Harnessing Predictive Analytics Tools to Improve the Customer Experience
More and more companies are realizing that the customer experience is more important than ever before. As a matter of...
Struggling to Prove the ROI of Customer Experience? You Could Be Missing These 3 Keys to Success
More than ever before, proving the ROI of customer experience is absolutely vital. Businesses are under pressure (amidst the Year...
