The Key to a Great Customer Experience Design
Customers are the lifeblood of any business, and providing them with a great experience can lead to increased loyalty, higher...
How Aegon Is Reaping the Benefits of Customer Centricity
At Forrester CX EMEA, we heard from InMoment client Aegon, a Dutch public company for life insurance, pensions, and asset...
InMoment’s eNVy Awards and Buyer Expectation Study Shines Light on the Top Vehicle Models in 2022
–Automotive benchmark study with 50 year track record reveals top vehicle models ranked by consumers –The New Vehicle Customer Study...
How to Navigate (and Strengthen) Your Customer Experience Strategy in Turbulent Times
Read a blog by Phil Sager, Expert Partner and Daniel Moellerhenn, Expert Partner, Bain & Company, speakers at the XI...
What’s the Difference Between a Self-Service and Full Service Customer Experience Solution?
When it comes to starting a customer experience (CX) program, the right vendor (and solution) can make all the difference....
4 Strategies to Get the Most Out of Your Small CX Team
Forrester predicts that in the next year, one in five customer experience (CX) programs will disappear, but one in 10...
CX Challenges: How to Diagnose Organizational Silos at Your Company
In today’s highly competitive business landscape, delivering exceptional customer experience (CX) is essential for any organization to remain relevant and...
Announcing the Latest XI Platform Product Enhancements
Q2 Product Enhancements InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe. This...
Mary Anne Ghobrial is the director of Australia’s largest customer experience event—The Customer Show. Because she speaks to thousands of...
How to Write Email Survey Subject Lines That Increase Your Open Rates
Customer experience (CX) surveys are foundational to soliciting the customer feedback you need to power your CX program, and many...
ReThink Productivity Podcast: The Future of Customer Experience with InMoment’s Simon Fraser
As businesses strive to improve their customer experiences, asking for feedback has become a common practice. However, not all feedback...
Three Tips for Building an Award-Winning CX Program
In March, I spoke at InMoment’s XI Forum Sydney, and it shouldn’t surprise you that I chose to talk about...
