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The InMoment XI Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

Blog

Customer Journey Mapping Explained: What Is It and Why Does it Matter?

By: Helene James

If you’re in charge of customer experience (CX) at your organisation, you’ll know how important it is to take a...

Blog

4 Success Stories from ROI-Focused CX Programs

By: The InMoment Team

It’s easy to get hung up in the metrics when it comes to customer experience (CX). In fact, terms like...

Blog

Creating Customer-Centric Cultures for Medical Device Brands

By: The InMoment Team

The trick that comes with creating customer-centric cultures (and something many brands miss when planning these projects) is that it’s...

Blog

Four Goals for Your Program That Go Beyond Customer Experience Metrics

By: The InMoment Team

When it comes to customer experience (CX), a single moment can mean all the difference. And that can be easy...

Blog

Three Ways to Create a Successful Linkage Analysis Strategy

By: The InMoment Team

Linkage analysis is a key part of any customer experience (CX) program. It’s a process that allows companies to dig...

Blog

New Report: How Brands Have Delivered on COVID-19 Customer Experience

By: The InMoment Team

Over this past pandemic-ridden year, companies have been in a state of constant uncertainty as they’ve tried to deliver positive...

Blog

Digital Experience Strategy: What Drives Your Customers’ Behaviors?

By: The InMoment Team

As customer demands have grown more complex, so too has the idea of what to do about the customer experience...

Blog

The Automotive Customer Experience Is Changing. Here’s How Your Brand Should Adapt

By: The InMoment Team

There was a time when the automotive customer experience was fairly straightforward. Customers would shop around for a vehicle, buy...

Blog

Why You Need to Design Your EX Program Before Listening to Employees

By: The InMoment Team

The experience revolution has been in full swing for many years now, and many companies have taken that to mean...

Blog

Aged Care Royal Commission: The Report Is Out… What’s Next?

By: Kiri Burgess, Brett Thear

The Royal Commission into Aged Care Quality and Safety has delivered its final report, with 148 recommendations for overhauling Australia’s...

Blog

You Said, We Did: What Is Operational Transparency & How Can It Lead to Experience Improvement?

By: Rita Balgeman

On this blog, we’ve spent a lot of time talking about the importance of taking action on customer feedback to...

Blog

Three Pitfalls to Avoid When Benchmarking Your Customer Experience Program

By: The InMoment Team

When it comes to customer experience (CX), it’s obvious that solicited customer feedback is vital. But what if we told...

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