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The InMoment Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

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5 Ways Retail Banks Can Leverage Customer Data Effectively

By: The InMoment Team

Collecting data with no way to use it is like learning to drive without a car; it just doesn’t make...

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3 Areas of Customer Experience Where Human Expertise Is Absolutely Vital

By: Len Ferman

Customer experience (CX) measurement has become a priority for most large organizations. Systematically gathering and analyzing data from online surveys...

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Closing the Outer Loop with the Six Sigma Methodology

By: Ton Luijten

Customer feedback is critical for helping your customer service agents tackle problems—whether closing the inner loop directly with customers, or...

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How to Overcome Declining Survey Response Rates

By: Jessica Petrie

Of all the unicorns that brands and organizations chase with their customer experience (CX) programs, higher survey response rates are...

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Employee Advocacy: Improving Experiences for Employees and Customers

By: Michael Lowenstein

This article was originally posted on Quirk’s Media. Every successful business outcome benefits from having a reliable, flexible, actionable and...

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Staying Ahead of the Game: Behind Foot Locker’s Innovative CX Program to Fit the Modern Athlete

By: The InMoment Team

We at InMoment have had the pleasure of working with some of the world’s greatest brands—and one brand that definitely...

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Don’t Ban Equality: InMoment Takes a Stand for Our Employees

By: The InMoment Team

This month, InMoment took a stand against policies that hinder people’s health, independence, and ability to fully succeed in the...

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How to Use Survey Templates to Drive Your Customer Feedback Efforts

By: The InMoment Team

Have you ever needed to get information from your customers, but weren’t sure what the best way to get it...

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CX 101: What Is Primary Research?

By: The InMoment Team

If you want to get to know someone, the best way to get an accurate assessment is to ask them...

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How to Improve Customer Retention

By: The InMoment Team

There is something to be said about how vital it is to leverage market research to understand your non-buyers so...

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How to Create Winning CX Surveys for Bank Customers

By: The InMoment Team

Constant engagement is key to creating a quality, meaningfully improved customer experience (CX). And for banks especially, the quality of...

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CX 101: Everything You Need to Know About the Customer Satisfaction Survey

By: The InMoment Team

It’s every company’s dream to have loyal, lifelong customers. In order to get this, you need to understand what your...

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