welcome to

The InMoment Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

Blog

How to Create and Share a Google Reviews Link

By: Migs Bassig

One of the most effective ways to improve your company’s search ranking on Google is to use a Google reviews…

Blog

How Market Segmentation Can Be Used to Improve the Customer Experience

By: Mike Henry

It’s crucial that brands understand the experiences they provide and whether or not they satisfy the needs of customers, employees,…

Blog

Every Brand’s Guide to Online Reputation Management

By: Migs Bassig

In today’s digital age, the reputation of organizations can be significantly impacted by what is being said about them online….

Blog

Why You Should Use Probability Sampling in Your CX Efforts

By: Mike Henry

When you think of probability sampling, you may think about statistical analysis and research studies. However, probability sampling can be…

Blog

Unleashing the Power of Integrated CX: Strongest Signals

By: The InMoment Team

Understanding and responding to customer needs is paramount for business success, however, many businesses find themselves grappling with the challenge…

Blog

Why You Should Build an Omnichannel Customer Experience

By: Mike Henry

It’s easy to fall into the trap of thinking that customer expectations are always changing, and you’ll never be able…

Blog

Improving Customer Experience Through Stratified Sampling

By: Mike Henry

Market research and market segmentation is a crucial part of launching any campaign or product. One part of this process…

Blog

The Complete Guide: How to Respond to Google Reviews

By: Migs Bassig

Learning how to respond to Google reviews should be part of every company’s brand reputation management strategy.  These reviews, which…

Blog

Integrated CX: The Complete Guide

By: Mike Henry

In the midst of today’s bustling and intricate business landscape, deciphering the ever-evolving wants and needs of customers can feel…

Blog

Driving the Future: Integrated CX in Automotive Customer Journeys

By: Dan Butler

The automotive industry is in the midst of a huge transformation. It’s driven, in part, by product innovation. Advancements in…

Blog

How Contact Center Optimization Can Improve Your Bottom Line

By: Mike Henry

Companies of all sizes are always looking for ways to improve their bottom line. Whether that be through cost-saving measures,…

Blog

Elevating Guest Experiences in Hotels with Integrated CX

By: Dan Butler

The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. So much time…

Change Region

Selecting a different region will change the language and content of inmoment.com

North America
United States/Canada (English)
Europe
DACH (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Singapore (English)