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The InMoment Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

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Top Customer Survey Questions for Valuable Feedback

By: The InMoment Team

How do you respond when someone asks, “Are you doing okay today?” What if someone asked, “How do you feel...

Blog

4 Ways a Quick Service Restaurant Chain Refreshed a Stale Customer Experience Program

By: The InMoment Team

When you think of going to get a quick bite to eat, you’re probably thinking of getting a burger. With...

Blog

How Employee Experience Initiatives Help Brands Retain Talent, Grow Workforces, and So Much More

By: The InMoment Team

This article probably isn’t the first place you’ve seen the terms “Great Resignation”, “Great Reshuffle” or “Big Quit” on the...

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CX 101: Demographic Segmentation

If you were trying to convince your family to go on a weekend trip, you likely wouldn’t use the same...

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How Financial Services Brands Can Grow Share of Wallet with Their CX Program

By: The InMoment Team

Growing wallet share is one of the most important business initiatives for financial services companies. Here's how you can leverage...

Blog

9 Must-Read Articles on EX, Linking EX & CX, and Branded Experience

By: The InMoment Team

Organizations around the world are actively evaluating—and seeking to better understand—the decision-making and behavioral influence of employee and customer trust,...

Blog

How Quick Service Restaurants Can Leverage Customer Feedback in Every Department

By: The InMoment Team

In our last blog about creating an excellent food service customer experience (CX), we talked about how vital customer reviews...

Blog

How a Global Grocer Turns CX Feedback Into Realized Customer Spend Targets

By: The InMoment Team

The Context A global grocery retailer was facing the uncertainties of COVID-19 and through their struggle, they found a perspectivethat...

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5 Ways to Leverage Net Promoter Score to Boost Customer Retention

By: The InMoment Team

You don’t just want to appeal to new customers—you also want to keep your current ones coming back again and...

Blog

The Best Way to Identify (and Share) the Moments that Matter with Frontline Employees

By: Jim Katzman

Metrics, metrics, metrics. It’s common for frontline employees like contact center agents to be inundated with them—schedule adherence, efficiency, handle...

Blog

Survey Design 101

By: The InMoment Team

When gathering accurate and useful data, how the data is collected is just as important as the results it yields....

Blog

What is Brand Equity? The Benefits and How to Build It

By: The InMoment Team

When customers are looking for a solution to a problem, they will often turn to a company they trust. Sometimes,...

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