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The InMoment Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

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Text Mining: Everything You Need to Know

By: Mike Henry

In today’s data-driven world, businesses generate and accumulate vast amounts of text data from various sources, including customer feedback, social…

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Hotel Reputation Management: Boost Guest Satisfaction and Online Ratings

By: Mike Henry

Hotel reputation management has never been more important. With the increased usage of online review platforms and social media, guests…

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InMoment named Leader in Forrester Wave™: Text Mining and Analytics, Q2 2024: A Comprehensive Breakdown

By: Dan Butler

InMoment is excited to announce its recognition as a Leader in the Forrester Wave™: Text Mining and Analytics, Q2 2024….

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Choosing the Best Text Analysis Software for Your Business

By: Mike Henry

In a business landscape that has become digital-first, where consumers’ expectations can change overnight, it has never been more important…

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Securing Brand Loyalty In The Third Wave Of CX

By: The InMoment Team

Maintaining customer loyalty has become increasingly challenging in today’s digital-first environment. According to Stanford Swinton, Executive VP at Bain &…

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Healthcare Reputation Management: The Complete Guide

By: Mike Henry

In the healthcare industry, your reputation is built on trust and credibility. And, in a time where opinions are formed…

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6 Things We Learned from EMEA CX Experts at XI Club Forum in Cologne

Practical AI Strategies to Implement Today for Future Success The XI Forum Club, which took place in Cologne, Germany, gathered…

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Stepping Into The Future of Retail With Foot Locker

By: The InMoment Team

Companies that prioritise understanding and meeting customer needs stand poised to thrive in a constantly changing marketplace. Foot Locker stands…

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Retail Reputation Management: Shop Strategies for Customer Retention

By: Mike Henry

It can be argued that reputation management for retail companies is more important than it is in any other industry….

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How to Design a Survey to Accelerate Your Customer Experience Program

By: Jim Katzman

Surveys are not dead. You can find a lot of articles, point-of-views, or CX pundits on social media preaching that…

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Financial Services Reputation Management: Secure Lifelong Customers

By: Mike Henry

Did you know that over half of financial services consumers say they have low trust in their provider? And, of…

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Unlocking the Power of Healthcare Contact Centers: Enhancing Patient Care in the Digital Age

By: Barbara Wharton

In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as…

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