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The InMoment XI Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

Blog

Why You Need to Design Your EX Program Before Listening to Employees

By: The InMoment Team

The experience revolution has been in full swing for many years now, and many companies have taken that to mean...

Blog

Aged Care Royal Commission: The Report Is Out… What’s Next?

By: Kiri Burgess, Brett Thear

The Royal Commission into Aged Care Quality and Safety has delivered its final report, with 148 recommendations for overhauling Australia’s...

Blog

You Said, We Did: What Is Operational Transparency & How Can It Lead to Experience Improvement?

By: Rita Balgeman

On this blog, we’ve spent a lot of time talking about the importance of taking action on customer feedback to...

Blog

Three Pitfalls to Avoid When Benchmarking Your Customer Experience Program

By: The InMoment Team

When it comes to customer experience (CX), it’s obvious that solicited customer feedback is vital. But what if we told...

Blog

How to Build Story Frameworks for Executive Buy-In

By: The InMoment Team

Creating a compelling and emotional story is one of the best ways for experience practitioners to secure ROI from the...

Blog

Six Must-Dos for Executive-Level CX Reporting

By: Justin Rehayem

Imagine you are a CEO in 2021. COVID-19 is rampant, lockdowns are everywhere, 90% of your staff are working from...

Blog

How Operational Excellence Now Leads to Experience Improvement Later

By: The InMoment Team

Operations have everything to do with both your business’s bottom line and its relationships with customers. This makes ops’ importance...

Blog

Three Cost Reduction Success Stories Powered by Experience Programs

By: The InMoment Team

Customers have more complex expectations than ever before. They want seamless, memorable, and down-right enjoyable experiences every time. But to...

Blog

How Operational Excellence Can Drive Experience Improvement

By: The InMoment Team

Operations is a central part of brands’ day-to-day activities, as well as their aspirations to become industry leaders. “Operations” means...

Blog

How Employee Experience Impacts Your Business

By: The InMoment Team

You’ve heard it time and time again: employees are your greatest asset for business success.  We all know it’s true,...

Blog

How Cost Reduction Factors into Experience Improvement Strategy

By: Jim Katzman

I recently put together a Point of View article about the importance of cost reduction, and how going about it...

Blog

Moments That Matter in Customer Experience: Which to Focus on & Why

By: Juraj Kavecansky, Funda Whitaker

In our recent blog, we discussed how you can improve your customer experience (CX) strategy in five simple steps. Customer...

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