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The InMoment XI Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

Blog

Proving ROI: A Holistic Approach to Upselling and Cross-selling Customers

By: The InMoment Team

Cross-selling and upselling customers gets a bad rap in the world of customer experience (CX). A lot of brands hesitate...

Blog

How to Leverage Customer Journey Analytics to Improve Experiences

By: The InMoment Team

Each key touchpoint throughout the customer journey plays a huge role in how a customer judges their experience as a...

Blog

How to Create Winning CX Surveys for Bank Customers

By: The InMoment Team

Constant engagement is key to creating quality, meaningfully improved experiences for your customers. Banks can and should engage with them...

Blog

Implementing a Customer Experience Platform? Here’s Three Things CIOs Need To Know

By: Robert Van Veenendaal

Implementing a customer experience program (or any new technology) is exciting—it takes a massive effort from your whole team to...

Blog

The Holy Grail of Experience: How Your CX Program Can Prove ROI

By: The InMoment Team

Every brand wants to crack the code to prove a skyrocketing customer experience (CX) return on investment (ROI). But obtaining...

Blog

The Wrong Way (and the Right Way) to Grow a Customer Experience Culture

By: The InMoment Team

In a post-COVID landscape, businesses across the board have struggled to adapt to evolving customer expectations and, therefore, to keep...

Blog

How Business Leaders Can Navigate Staffing Challenges in a Post-COVID World

By: The InMoment Team

COVID vaccines have finally arrived after a year of anxiety and uncertainty, which means that businesses can begin to seriously...

Blog

A Three Step Plan to Upgrade Your Digital Customer Experience

By: The InMoment Team

When the pandemic started, brands around the world revamped their digital customer experience to compensate for the lack of in-person...

Blog

How to Improve Contact Center Experiences in 5 Easy Steps

By: The InMoment Team

A lot of customer experiences hinge on your contact center’s effectiveness, which is why it’s important to ensure it’s a...

Blog

Three Ways Unstructured Customer Feedback Helps You Improve Experiences

By: The InMoment Team

It’s no secret that businesses need unstructured customer feedback to have a successful customer experience (CX) program. Without honest, detailed...

Blog

Customer Journey Mapping Explained: What Is It and Why Does it Matter?

By: Helene James

If you’re in charge of customer experience (CX) at your organisation, you’ll know how important it is to take a...

Blog

4 Success Stories from ROI-Focused CX Programs

By: The InMoment Team

It’s easy to get hung up in the metrics when it comes to customer experience (CX). In fact, terms like...

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