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The InMoment Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

Blog

Closing the Outer Loop with the Six Sigma Methodology

By: Ton Luijten

Customer feedback is critical for helping your customer service agents tackle problems—whether closing the inner loop directly with customers, or...

Blog

How to Overcome Declining Survey Response Rates

By: Jessica Petrie

Of all the unicorns that brands and organizations chase with their customer experience (CX) programs, higher survey response rates are...

Blog

Employee Advocacy: Improving Experiences for Employees and Customers

By: Michael Lowenstein

This article was originally posted on Quirk’s Media. Every successful business outcome benefits from having a reliable, flexible, actionable and...

Blog

Staying Ahead of the Game: Behind Foot Locker’s Innovative CX Program to Fit the Modern Athlete

By: The InMoment Team

We at InMoment have had the pleasure of working with some of the world’s greatest brands—and one brand that definitely...

Blog

Don’t Ban Equality: InMoment Takes a Stand for Our Employees

By: The InMoment Team

This month, InMoment took a stand against policies that hinder people’s health, independence, and ability to fully succeed in the...

Blog

How to Use Survey Templates to Drive Your Customer Feedback Efforts

By: The InMoment Team

Have you ever needed to get information from your customers, but weren’t sure what the best way to get it...

Blog

CX 101: What Is Primary Research?

By: The InMoment Team

If you want to get to know someone, the best way to get an accurate assessment is to ask them...

Blog

How to Improve Customer Retention

By: The InMoment Team

There is something to be said about how vital it is to leverage market research to understand your non-buyers so...

Blog

How to Create Winning CX Surveys for Bank Customers

By: The InMoment Team

Constant engagement is key to creating a quality, meaningfully improved customer experience (CX). And for banks especially, the quality of...

Blog

CX 101: Everything You Need to Know About the Customer Satisfaction Survey

By: The InMoment Team

It’s every company’s dream to have loyal, lifelong customers. In order to get this, you need to understand what your...

Blog

What Is Sentiment Analysis? Definition, Types, Importance, and More

By: The InMoment Team

There is so much more to communication than just the words we say. Take sarcasm, for instance. Sarcastic comments often...

Blog

How Employee Churn Costs You Money

By: The InMoment Team

It turns out that your greatest asset in your efforts to create an excellent customer experience (CX) can actually be...

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