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The Customer Experience Blog

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Customer Journey: Understanding Every Interaction

The customer journey is the path a consumer takes to become a customer. The customer journey is important because it is the foundation on which customer acquisition and customer loyalty are built. Improving the customer journey can improve customer experience and business metrics.

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Customer Lifecycle

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Social Media Management Tips to Increase Visibility and Success

By: Mike Henry

Social media management is the process of maintaining your organization’s social media profiles across different platforms. It is an important…

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How to Collect Customer Feedback to Boost Business Revenue

By: Mike Henry

Collecting customer feedback helps organizations understand their customers better and manage their experiences for positive business outcomes. Focusing on the…

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How to Improve Customer Experience In Your Organization

By: Mike Henry

Working to improve customer experience is an important part of CX management and something that organizations should be continuously striving…

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Q3 Product Feature Highlights

Discover InMoment’s 2024 Q3 product release introduces advanced features designed to enhance customer feedback analysis and operational efficiency. Key innovations…

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Customer Experience Management: Why It’s Key for Retention and Growth

By: Mike Henry

Customer Experience Management (CXM) helps businesses oversee and manage every aspect of a customer’s interaction with their brand. By providing…

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How Customer Retention Strategies Can Facilitate Business Growth

By: Mike Henry

Customer retention measures the ability of your organization to keep existing customers. Tracking and improving customer retention will help you…

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Mastering Dental Reputation Management: Boost Patient Trust and Grow Your Practice

By: Cori Lindsey

Your dental practice’s reputation is everything. In today's digital world, a few online reviews can make or break your patient…

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Call Center Cost Reduction: Moving to Zero Call Resolution

By: Sam Middleton

Here’s the hard truth: if your customer has to pick up the phone to call you, you’ve already failed them….

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Natural Language Processing: Transforming Large Data into Strategic Business Insights

By: Barbara Wharton

Natural Language Processing (NLP) enables computers to understand and respond to human language. By analyzing unstructured data like emails, social…

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Understand Active Listening and How It’s Revolutionizing Feedback Collection with 2.4x More Actionable Responses

By: Stephanie Mix

Active Listening utilizes AI to improve the feedback collection experience. This allows you to gain a better understanding of the…

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Why the End-to-End Customer Experience Should Be A Priority

By: Mike Henry

The end-to-end customer experience is how a customer feels about the sum of their experiences with your brand. When a…

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Customer Experience in Healthcare: Transforming Patient Care

By: Cori Lindsey

Customer experience in healthcare is about the journey patients undergo with your organization, from appointment scheduling to the quality of…

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