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The InMoment Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

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Your 3 Step Checklist to Starting an Effective Online Reputation Management Program

By: The InMoment Team

Online reputation management is the process of actively monitoring and influencing the way your business is perceived by your customers...

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Mastering the Retail CX Landscape: A Deep Dive into NPS Trends

By Simon Fraser, InMoment + Kirstin Simons, NPSx by Bain & Company NPSx by Bain & Company and InMoment recently...

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A Guide to the Customer Satisfaction Survey

By: The InMoment Team

It’s every company’s dream to have loyal, lifelong customers. In order to get this, you need to understand what your...

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The Power of Perception: Leveraging Reputation Management for Brand Success 

In the interconnected world of today, reputation management has evolved from a luxury to an absolute necessity. This article delves...

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Master the Market: A Deep Dive into Competitive Analysis

By: The InMoment Team

In today’s cut-throat market, differentiating your brand is more important than ever. What better way to outsmart your competitors than...

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5 Reasons To Get Tickets to XI Forum Europe 2023!

This year’s edition of the XI Forum Europe is making a triumphant return, promising an even more exceptional experience. We’d...

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7 Steps for Implementing a Closed-Loop System

By: The InMoment Team

With so much riding on each interaction with your brand, you can’t afford to leave a negative customer experience unresolved....

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How to Choose a Partner for Your CX Program

Choosing the right partner for your CX program is essential for creating a memorable customer experience and increasing customer loyalty....

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Everything You Need to Know About Customer Experience Transformation

By: The InMoment Team

Customer experience transformation is the key to staying ahead of your competitors and connecting with your customers. With 93% of...

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Unlock The 3 Key Net Promoter Score Drivers

By: The InMoment Team

Take NPS from a Score to a Strategic Advantage In today’s fiercely competitive business environment, customer satisfaction is paramount to...

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Harnessing Predictive Analytics Tools to Improve the Customer Experience

By: The InMoment Team

More and more companies are realizing that the customer experience is more important than ever before. As a matter of...

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Struggling to Prove the ROI of Customer Experience? You Could Be Missing These 3 Keys to Success

By: The InMoment Team

More than ever before, proving the ROI of customer experience is absolutely vital. Businesses are under pressure (amidst the Year...

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