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The InMoment Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

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In Case You Missed It: 3 Major InMoment Announcements You Need to Know About

By: The InMoment Team

It’s been a huge month for those of us in the InMoment Community! We’re always looking for the next opportunity...

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How to Write Email Survey Subject Lines That Increase Your Open Rates

By: The InMoment Team

Microsurveys are the key to gaining the customer feedback you need to power your CX program, and many of these...

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5 Things We Learned from the Customer Experience Speakers at the Sydney XI Forum

By: The InMoment Team

After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the...

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12 Qualities of Good Survey Questions

By: The InMoment Team

Surveys are a great way to collect information about people's perceptions, opinions, thoughts, attitudes, etc. However, the trick is making...

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How to Use CX Metrics to Find Bottlenecks to Product Led Growth

By: The InMoment Team

We are all competing in the End User Era now. Investor Blake Bartlett coined the term “End User Era” to...

Blog

How Would You Rate Your Experience? A Primer on Transactional Surveys

By: Simon Fraser

I’ve seen organizations use transactional surveys to learn everything about their customers’ short-term brand experience, including ease-of-purchase and how quickly...

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How Two Companies Leveraged a Customized Social Listening Solution to Gain Game-Changing Insights

By: The InMoment Team

Many organizations are drowning in pools of untapped social data. Why? Because options to structure and analyze that data can...

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How to Write the Best Customer Onboarding Surveys & Improve the Experience

By: Simon Fraser

It’s no secret that customer onboarding is one of the most crucial (and oftentimes challenging) stages in a customer’s journey...

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Customer Journey Mapping Examples for Beginners

By: The InMoment Team

A customer journey map is a diagram of all the places customers come into contact with your brand, online or...

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How Customer Aggression in the Workplace Has Forever Changed Employee Experience

By: The InMoment Team

We know that everyone is sick of talking about COVID, but the pandemic has had far-reaching effects on customer experience...

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Six Reasons to Attend XI Forum Sydney 2022

By: The InMoment Team

We are just one week away from the XI Forum Sydney on June 1st! The InMoment Team is so excited...

Blog

The Employee Experience Maturity Path: How Does EX Improvement Impact Customer Behavior?

By: Michael Lowenstein

This article was originally posted on CustomerThink.com Sacagawea, a knowledgeable young Shoshone woman, successfully guided Lewis & Clark through the...

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