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The InMoment XI Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

Blog

Customer Service During COVID-19: Three Tips For Navigating Sky-High Customer Expectations

By: The InMoment Team

Delivering customer service during COVID-19 was a challenge across the board-— but perhaps no industry was hit harder than travel...

Blog

5 Ways to Get CX Buy-In from Frontline Employees

By: Jim Katzman

Frontline employees are constantly tasked with metrics—handle time, occupancy, attendance, and, of course, customer experience (CX). However, all of this...

Blog

InMoment Acquires Lexalytics: Leader and Pioneer of Structured and Unstructured Data

By: The InMoment Team

Today, we announced that Lexalytics is joining InMoment. As the leader in Experience Improvement (XI) this is another step in...

Blog

How to Translate a B2B Customer Journey Map into a Survey Strategy

By: The InMoment Team

Creating a customer journey map is the first step toward designing a superior customer experience (CX) that drives end-user growth....

Blog

Trying to Improve Your CX Program? Three Questions You Need for a New Perspective

By: The InMoment Team

Sometimes all we need is a shift in perspective. You can sit all day racking your brains for the answer...

Blog

How Inferred Feedback Can Support Traditional CX Survey Solutions for Next-Level Intelligence

By: Scott Hobson

Whether your customers are visiting your storefront, browsing your website, unboxing your product on TikTok, or reading a review site,...

Blog

3 Ways Financial Services Customers Are Changing—and How Brands Should Adapt

By: The InMoment Team

Technology factors into customers’ changing wants and needs across many industries—especially in the financial services (finserv) world. We’ve noticed a...

Blog

Do You Need a Customer Experience Operations Manager?

By: The InMoment Team

CX operations, or customer experience operations, is all about the systems, automation, and lines of communication that make possible a...

Blog

Three Reasons Why You Need a Case Management Program

By: The InMoment Team

Your brand might be asking, “why does our customer experience program need a case management system?” Well, to answer your...

Blog

Why You Haven’t Been Able to Take Action on CX Feedback

By: Brian O'Connor

One of the questions I am often asked by organizations is, “how do other companies use customer feedback?” Fortunately, the...

Blog

Four Pro-Tips For Building a Customer Experience Business Case in Superannuation

By: The InMoment Team

Like many superannuation funds, legalsuper has had to quickly adapt to increased customer demands in response to legislation change and...

Blog

How to Create More Emotional Customer Experiences in Three Steps

By: The InMoment Team

Humans are emotional creatures whose search for meaning influences which brands they want to share experiences with. That’s something that...

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