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The XI InMoment Blog

Leverage best practices and industry thought leadership with our Experience Improvement (XI) blog

Blog

How to Ensure Your Brand Promise and Customer Experience Are Always Aligned

By: The InMoment Team

One of the toughest challenges that many brands face is making sure that what they promise lines up with what...

Blog

Three 2021 Customer Experience Trends You Need to Know

By: Kiri Burgess

Looking back on last year, there’s one word that personifies the customer experience industry’s response to 2020’s unprecedented events: adaptation....

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5 Steps To Realizing Your Experience Program’s Goals

By: Jim Katzman

The road to true Experience Improvement (XI) is rarely a straightforward one. There are many ways to take the journey,...

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From Costs to Culture: Realizing Experience Program Gains

By: Jim Katzman

Realizing your experience program goals is a pivotal moment for your organization. Getting to this stage requires lots of careful...

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5 Guides For Your Experience Improvement Journey in 2021

By: The InMoment Team

What is your experience program looking to do in 2021? Is it a disparate list of tasks or a strategic...

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Fight Change with Change: How Brands Can Overcome COVID

By: Simon Fraser

We’ve explored how COVID-19 has changed customer experience (CX) and behaviour in prior conversations, and how those changes are likely...

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Top 5 Game-Changing Experience Improvement Blogs from 2020

By: The InMoment Team

2020 asked us to step up our game—a lot. In fact, it seems as if the last year actually consisted...

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3 Steps to Intentional Customer Listening

By: The InMoment Team

Listening to customers carries obvious importance for any customer experience (CX) program. Employee and marketplace perspectives are important too, make...

Blog

COVID-19’s Effect on the Investor Mindset (as Told by Our 2020 Wealth Poll)

By: The InMoment Team

There isn’t an organization in the world that has not been affected by COVID-19. But every organization and industry has...

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5 Steps to Improve—Not Just Manage—Your Experience

By: The InMoment Team

Since the inception of customer experience (CX), the conversation about feedback and listening tools has largely revolved around data collection....

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How COVID-19 Changed Customer Experience Forever

By: Simon Fraser

Many of us may try to forget 2020 altogether, but the changes that COVID-19 brought to the world won’t disappear...

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3 Ways to Supercharge Your Employee Experience Program

By: The InMoment Team

We recently touched on the importance of employee experience (EX) programs and how your brand can get a powerful, effective...

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