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InMoment Blog

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3 Ways an Improvement Success Framework Can Supercharge Your Experience Program

By: Andrew Park

ROI has been a notoriously fickle element of experience programs for years—but it doesn’t have to be. In fact, the...

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Text Analytics Terms You Need to Know

By: The InMoment Team

Whether you're a seasoned pro or just getting started in the world of customer experience (CX) and employee experience (EX),...

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The Most Important Conversation You Can Have About Your Customer & Employee Experience

By: The InMoment Team

That’s really the goal, isn’t it? It’s not just to measure the state of your experience. Not just to deliver...

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The Shortcomings of Comment-Based Surveys

By: Dave Ensing, Ph.D.

Comment-based surveys can be effective for immediately gathering feedback from customers. However, there are several arenas in which brands use...

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What Customers Say the 2020 Holiday Retail Season Will Look Like with COVID-19

By: The InMoment Team

Summer has passed, school is back in session, and Halloween is just around the corner. You know what typically comes...

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The Case for Moving Your Experience Program Beyond Metrics

By: The InMoment Team

Experience programs can revolve around so much more than scoreboard-watching and reacting to challenges only as they arise—we’re going to...

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3 Ways COVID-19 Has Already Changed Wealth Management

By: Jennifer Passini, Ph.D.

Based on a recent poll conducted by InMoment, most affluent consumers expect the market to be quite volatile throughout 2021....

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3 Simple Steps That Make Your CX Program Actually Move The Needle

By: The InMoment Team

It’s no secret that many companies’ experience programs aren’t delivering the results that those brands expect and, frankly, need. Too...

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InMoment Addresses Head On What Continues To Plague CX Programs

Customer experience (CX) technology buyers struggle to find differentiation among technology vendors and often forget that technology is just one...

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Stop Managing Experiences—Start Improving Them

By: The InMoment Team

InMoment® today announced its mission to challenge the customer experience industry and offer an elevated approach focused on Experience Improvement...

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How Closing The Loop Helps Companies Keep Promises

By: Jim Katzman

Making and keeping promises can be a tricky business for companies. Organizations oftentimes end up overpromising, underdelivering, or both. Couple...

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How COVID-19 Has and Will Impact Credit—Permanently

By: Jennifer Passini, Ph.D.

The COVID-19 pandemic’s impact on financial health has been just as if not more concerning to many customers as its...

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