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The XI InMoment Blog

Leverage best practices and industry thought leadership with our Experience Improvement (XI) blog

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What Retail Customers Are Saying About Black Friday in 2020

By: The InMoment Team

We’ve all seen videos of customers flooding through retailer doors in the small hours of Black Friday. While many of...

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3 Powerful Ways to Create Engaging Transactional Customer Surveys

By: The InMoment Team

Few elements of customer engagement matter more than well-designed transactional customer surveys. You need feedback from your customers and they...

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What Business Leaders Can Learn From Speedcubers

By: Andrew Joiner

This article was originally posted on Forbes.com My son and I just solved our first Rubik’s Cube together. Admittedly, it...

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Tons of CX Data? Here’s How to Make Sense of It

By: Jennifer Passini, Ph.D.

If there’s anything organizations aren’t hurting for these days, it’s CX data. Brands may have been avidly searching for it...

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How 3 Brands Are Actively Improving Customer Experiences

Be honest: what do you think of when you hear someone is “managing” something? Is a person performing a task...

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The Doctor is (Virtually) In: COVID and Telemedicine Experience

By: Jason Macedonia

Many patients—especially those at high risk—prefer virtual visits and consultations with their doctors. As a result, there’s been a sharp...

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What Holiday Shoppers Expect In Store & Online

By: The InMoment Team

Do you know what holiday shoppers need from you this season? What about what matters most to them in store?...

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How COVID-19 Has Impacted Patients’ Hospital Perceptions

By: Jason Macedonia

The Coronavirus pandemic has altered patients’ perceptions of everything about hospitals, including how they move through the facility and interact...

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How to Create Meaningful Customer Experiences—Not Just Transactions

By: Andrew Park

Even if it’s just a quick trip to the grocery store, customers seek something more profound from brands than a...

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3 Ways an Improvement Success Framework Can Supercharge Your Experience Program

By: Andrew Park

ROI has been a notoriously fickle element of experience programs for years—but it doesn’t have to be. In fact, the...

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Text Analytics Terms You Need to Know

By: The InMoment Team

Whether you're a seasoned pro or just getting started in the world of customer experience (CX) and employee experience (EX),...

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The Most Important Conversation You Can Have About Your Customer & Employee Experience

By: The InMoment Team

That’s really the goal, isn’t it? It’s not just to measure the state of your experience. Not just to deliver...

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