Social Media Management Tips to Increase Visibility and Success

Social media management is the process of maintaining your organization’s social media profiles across different platforms. It is an important…

How to Collect Customer Feedback to Boost Business Revenue

Collecting customer feedback helps organizations understand their customers better and manage their experiences for positive business outcomes. Focusing on the…

How to Improve Customer Experience In Your Organization

Working to improve customer experience is an important part of CX management and something that organizations should be continuously striving…

Q3 Product Feature Highlights

Discover InMoment’s 2024 Q3 product release introduces advanced features designed to enhance customer feedback analysis and operational efficiency. Key innovations…

Customer Experience Management: Why It’s Key for Retention and Growth

Customer Experience Management (CXM) helps businesses oversee and manage every aspect of a customer’s interaction with their brand. By providing…

How Customer Retention Strategies Can Facilitate Business Growth

Customer retention measures the ability of your organization to keep existing customers. Tracking and improving customer retention will help you…

Mastering Dental Reputation Management: Boost Patient Trust and Grow Your Practice

Your dental practice’s reputation is everything. In today's digital world, a few online reviews can make or break your patient…

Call Center Cost Reduction: Moving to Zero Call Resolution

Here’s the hard truth: if your customer has to pick up the phone to call you, you’ve already failed them….

Natural Language Processing: Transforming Large Data into Strategic Business Insights

Natural Language Processing (NLP) enables computers to understand and respond to human language. By analyzing unstructured data like emails, social…

Understand Active Listening and How It’s Revolutionizing Feedback Collection with 2.4x More Actionable Responses

Active Listening utilizes AI to improve the feedback collection experience. This allows you to gain a better understanding of the…

Why the End-to-End Customer Experience Should Be A Priority

The end-to-end customer experience is how a customer feels about the sum of their experiences with your brand. When a…

Customer Experience in Healthcare: Transforming Patient Care

Customer experience in healthcare is about the journey patients undergo with your organization, from appointment scheduling to the quality of…