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The InMoment Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

Blog

Your Guide to Managing and Measuring Customer Experience KPIs and Metrics

By: Migs Bassig

As competition and buyer empowerment compound, customer experience (CX) is proving to be the only truly durable competitive advantage. Organizations…

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Everything You Need to Know About Customer Experience Transformation

By: Mike Henry

Customer experience transformation is the key to staying ahead of your competitors and connecting with your customers. With 93% of…

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What Is Systematic Sampling?

By: Mike Henry

Data runs the business world these days. It’s great to always use data to back everything from major business decisions…

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Your Guide to Mastering Brand Reputation Management

By: Mike Henry

Your company’s reputation is arguably more important than your product or service. That’s why maintaining a positive brand reputation is…

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Review Management: An Essential Component of Modern Marketing

By: Migs Bassig

In the digital age, platforms such as Yelp, Google, Facebook, and Tripadvisor wield unprecedented influence over consumers’ purchase decisions. Recognizing…

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Voice of Customer Examples to Inspire Your CX Strategy

By: Mike Henry

If your brand isn’t capturing customer feedback, unfortunately it won’t know how to improve—this is where the voice of customer…

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Customer Experience Strategy Guide: Tips to Drive Business Success

By: The InMoment Team

A well-designed customer experience strategy can be the main aspect that helps you attract and retain your customer base, so…

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How AI Customer Experience Can Advance Your Business Strategy

By: The InMoment Team

As e-commerce becomes increasingly global and competitive, business leaders understand that technology can be a valuable tool in reconnecting with…

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Power up Your Productivity to Drive Experience Improvement

By: The InMoment Team

Elevating Customer Experience Through Strategic Productivity Insights In a recent workshop conducted at the XI Forum 2023 in London by…

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Understanding Customer Experience Analytics: Unlocking Insights for Success

By: The InMoment Team

With 87% of consumers actively avoiding buying from brands they don’t trust, understanding and improving the customer experience has never…

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How Voice of Customer (VoC) Programs Revolutionize Compliance in Financial Services

By: Simon Benns

The Australian financial services industry operates in a tightly regulated environment, with a myriad of compliance obligations that must be…

Blog

Best Practices and Strategies to Master Call Center Management

By: The InMoment Team

In the fast-paced world of customer service, call center management plays a pivotal role in ensuring efficient operations, customer satisfaction,…

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