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The InMoment Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

Blog

Three Elements that Create and Sustain Employee Engagement

By: The InMoment Team

Employee engagement has become a hotter topic than ever in the age of The Great Resignation. Millions of employees are...

Blog

3 Ways to Capture Non-Purchaser Feedback to Improve Experiences

By: Scott Hobson

When it comes to collecting feedback, of course we want to hear what our actual customers have to say about...

Blog

2022 Experience Trends: What Employees & Customers Think About Evolving COVID Safety Measures

By: The InMoment Team

It’s never been more important to stay tuned into employee and customer experience trends. In the past few years, businesses...

Blog

Three Steps Chevron Federal Credit Union Took to Reinvigorate its CX Program

By: The InMoment Team

Stagnant NPS scores. Data silos. Slow response rates. Chevron Federal Credit Union realized it needed a change. As a not-for-profit, member-owned...

Blog

Using Holistic Listening to Retain Employees—and Customers

By: Stacy Bolger

It’s popular to believe that COVID-19 created the unprecedented employee exodus we’ve all come to know as The Great Resignation....

Blog

3 Factors to Consider if You Have a CX Incentives Program

By: The InMoment Team

Though customer experience (CX) programs are always changing and evolving, one element that many brands constantly consider is whether to...

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Digital Intercept: How to Collect Customer Feedback Without Ruining the Experience

By: The InMoment Team

We’ve all been there. You’re shopping for something online and you start to compare options on different websites. You’re excited...

Blog

Three CX Strategy Webinars to Ramp Up Your Program

By: The InMoment Team

After a year of quarantine, brands had a lot of gaps to fill in their customer experience (CX) programs. Most...

Blog

Digital Customer Experience: The Value of “Slamming” Your Assumptions

By: The InMoment Team

In the world of experience (especially when we’re talking about digital customer experience), we’re constantly making predictions or hypotheses about...

Blog

The Employee & Customer Experience Improvement Framework You Need in 2022

By: The InMoment Team

Every holiday season, we at team InMoment like to look back and reflect on what we’ve learned about employee and...

Blog

Elves Rule: Employees ‘Make’ The Customer Experience, and Should Be Recognized for It

By: Michael Lowenstein

This article was originally published on CustomerThink Santa Claus (with the help of Mrs. Claus) gets much of the credit...

Blog

Employee Advocates: Their Role as Committed Company Assets, Active Communicators, and Key Contributors to Stakeholder Value

By: Michael Lowenstein

This article was originally published on CustomerThink. Whenever the subject of employee satisfaction and engagement arises, it is often difficult...

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