3 Simple Steps That Make Your CX Program Actually Move The Needle
It’s no secret that many companies’ experience programs aren’t delivering the results that those brands expect and, frankly, need. Too...
InMoment Addresses Head On What Continues To Plague CX Programs
Customer experience (CX) technology buyers struggle to find differentiation among technology vendors and often forget that technology is just one...
Stop Managing Experiences—Start Improving Them
InMoment® today announced its mission to challenge the customer experience industry and offer an elevated approach focused on Experience Improvement...
How Closing The Loop Helps Companies Keep Promises
Making and keeping promises can be a tricky business for companies. Organizations oftentimes end up overpromising, underdelivering, or both. Couple...
How COVID-19 Has and Will Impact Credit—Permanently
The COVID-19 pandemic’s impact on financial health has been just as if not more concerning to many customers as its...
Three Research-Backed EX Trends for Your Evolving Workplace
Adjusting to a remote working environment poses many challenges—it is this fact that led InMoment experts to get curious about...
Four Ways to Create Emotionally Moving Experiences for Your Customers
Most brands are keenly interested in creating experiences that move their customers on an emotional level—the trick lies in figuring...
How to Craft Deliverable Brand Promises
Delivering promises is one of the most important things a brand must do for its customers. Keeping commitments is much...
Three Factors That Help Experience Programs Avoid Unanticipated Costs
Unanticipated costs can quickly become the bane of any business project, customer experience (CX) or otherwise, if they’re not carefully...
At a Glance: Experience Program Use Cases for Financial Services Brands
Financial services brands leverage experience programs to understand what their customers need, then create experiences that build trusting, positive customer/brand...
Three Ways to Convince The C-Suite Your CX Program is Essential
Proving experience programs’ worth isn’t easy, but it needn’t be the bane of CX practitioners’ existence. In fact, we’ve discovered...
How to Maximise Efficiency With a Small CX Team
Our experts have weighed in on the best ways to foster efficiency within your organisation and free up your time...
