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The InMoment Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

Blog

What Is Systematic Sampling?

By: Mike Henry

Data runs the business world these days. It’s great to always use data to back everything from major business decisions…

Blog

Your Guide to Mastering Brand Reputation Management

By: Mike Henry

Your company’s reputation is arguably more important than your product or service. That’s why maintaining a positive brand reputation is…

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Review Management: An Essential Component of Modern Marketing

By: The InMoment Team

In the digital age, platforms such as Yelp, Google, Facebook, and Tripadvisor wield unprecedented influence over consumers’ purchase decisions. Recognizing…

Blog

Voice of Customer Examples to Inspire Your CX Strategy

By: Mike Henry

If your brand isn’t capturing customer feedback, unfortunately it won’t know how to improve—this is where the voice of customer…

Blog

Customer Experience Strategy Guide: Tips to Drive Business Success

By: The InMoment Team

A well-designed customer experience strategy can be the main aspect that helps you attract and retain your customer base, so…

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How AI Customer Experience Can Advance Your Business Strategy

By: The InMoment Team

As e-commerce becomes increasingly global and competitive, business leaders understand that technology can be a valuable tool in reconnecting with…

Blog

Power up Your Productivity to Drive Experience Improvement

By: The InMoment Team

Elevating Customer Experience Through Strategic Productivity Insights In a recent workshop conducted at the XI Forum 2023 in London by…

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Understanding Customer Experience Analytics: Unlocking Insights for Success

By: The InMoment Team

With 87% of consumers actively avoiding buying from brands they don’t trust, understanding and improving the customer experience has never…

Blog

How Voice of Customer (VoC) Programs Revolutionize Compliance in Financial Services

By: Simon Benns

The Australian financial services industry operates in a tightly regulated environment, with a myriad of compliance obligations that must be…

Blog

Best Practices and Strategies to Master Call Center Management

By: The InMoment Team

In the fast-paced world of customer service, call center management plays a pivotal role in ensuring efficient operations, customer satisfaction,…

Blog

The Complete Guide to Mastering Contact Center Analytics

By: The InMoment Team

In the era of customer-centricity, contact center analytics stands as a beacon, guiding businesses and contact centers toward informed, data-driven…

Blog

Elevating Customer Service with Contact Center Solutions

By: The InMoment Team

In a world where customer service and support are crucial to business success, the importance of an efficient and effective…

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