Unveiling Integrated CX Part 2: Richest Insights for Transformative Results
True excellence in CX demands a transformative strategy that seamlessly integrates across the organisation. That’s where InMoment steps in, offering…
Feedback Loops and Their Impact on the Customer Experience
So many businesses today are focused on getting feedback for the sake of getting feedback. They want 5-star reviews and…
Customer Experience Quotes to Inspire Your Company’s CX Transformation
The best customer experience quotes can be a great source of inspiration for leadership teams and entire organizations looking to…
Unstructured Data is the Key to Improving the Customer Experience: Here’s Why
Any successful business knows that understanding their customers is key to success. The best way to do that is by…
Likert Scale: Gauging the Attitudes of Your Customers
It is hard to talk about survey methodology and practices without mentioning the Likert scale. While some may think the…
Local SEO: Tips & Strategies to Get Discovered
Did you know that 46% of all internet searches have local intent? In order to capitalize on this, your business…
How to Create and Share a Google Reviews Link
One of the most effective ways to improve your company’s search ranking on Google is to use a Google reviews…
How Market Segmentation Can Be Used to Improve the Customer Experience
It’s crucial that brands understand the experiences they provide and whether or not they satisfy the needs of customers, employees,…
Every Brand’s Guide to Online Reputation Management
In today’s digital age, the reputation of organizations can be significantly impacted by what is being said about them online….
Why You Should Use Probability Sampling in Your CX Efforts
When you think of probability sampling, you may think about statistical analysis and research studies. However, probability sampling can be…
Unleashing the Power of Integrated CX: Strongest Signals
Understanding and responding to customer needs is paramount for business success, however, many businesses find themselves grappling with the challenge…
Why You Should Build an Omnichannel Customer Experience
It’s easy to fall into the trap of thinking that customer expectations are always changing, and you’ll never be able…