Discover Best Practices & Industry Thought Leadership

The Customer Experience Blog

  •  

Spotting Fake Reviews and How to Get Real, Authentic Reviews

Fake reviews, often written by paid individuals, bots, or competitors, misrepresent genuine customer experiences and can mislead consumers. Spotting them involves looking for overly positive or negative language, vague descriptions, and suspicious reviewer profiles.

Read More
Close-up of Woman's Hand Holding a Smart Phone with Icon Five Star Symbol

Blog

Where Should Customer Experience (CX) Teams Live Within An Organization?

By: Mike Henry

CX teams are responsible for spearheading an organization's customer experience efforts. These teams need to be equally skilled and flexible…

Blog

Customer Experience Journey Mapping Strategies to Improve Business Performance

By: Mike Henry

Customer experience journey mapping is how organizations visualize the end-to-end customer experience. Effective customer journey maps result in improved customer…

Blog

The Ultimate Guide to Google My Business Posts

By: Kameliya Doncheva

Google Posts can supercharge your customer engagement on your Google Profile, drive conversions, and even boost your SEO efforts. Learn…

Blog

User Feedback for SaaS: Best Practices & Tools for Business Success

By: Barbara Wharton

Collecting user feedback for SaaS businesses helps improve products and customer experiences. A comprehensive feedback tool can capture the user's…

Blog

Voice of Customer Analysis to Improve Customer Loyalty and Retention

By: Barbara Wharton

Voice of Customer (VoC) analysis is the process of understanding the intent and expectations behind customer feedback. Monitoring and analyzing…

Blog

Addressing AI Hallucinations for Improved Business Performance

By: Barbara Wharton

AI hallucinations occur when AI models generate incorrect or made-up responses. These hallucinations create challenges across industries relying on AI,…

Blog

The Power of Customer Behavior Analysis

By: Mike Henry

Customer behavior analysis refers to the process of studying, analyzing, and acting on your customers' behavior. Actively analyzing customer behavior…

Blog

Social Listening Tools to Understand Customers & Improve Experiences

By: Mike Henry

Listening to customers online can help you learn about current expectations and behavior. This proactive approach helps you deliver better…

Blog

Churn Prediction: How to Predict It for Customer Retention

By: Mike Henry

Customers leave a business for several reasons, from poor support to lack of personalization. Churn prediction helps you identify key…

Blog

How Social Media Monitoring Can Impact Your Business

By: Mike Henry

Social media monitoring is how an organization stays connected with what customers, consumers, and competitors are discussing on social media…

Blog

How Customer Experience Automation Can Improve Business Performance

By: Mike Henry

Customer experience automation is the process of automating touchpoints in the customer journey. This improves the customer experience while also…

Blog

Conversational Surveys: A Game-Changer in Feedback Collection

By: Barbara Wharton

Conversational surveys are surveys designed to feel like a natural conversation rather than traditional survey questionnaires. With advanced AI, it…

Change Region

Selecting a different region will change the language and content of inmoment.com

North America
United States/Canada (English)
Europe
DACH (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Asia (English)