Where Should Customer Experience (CX) Teams Live Within An Organization?
CX teams are responsible for spearheading an organization's customer experience efforts. These teams need to be equally skilled and flexible…
Customer Experience Journey Mapping Strategies to Improve Business Performance
Customer experience journey mapping is how organizations visualize the end-to-end customer experience. Effective customer journey maps result in improved customer…
The Ultimate Guide to Google My Business Posts
Google Posts can supercharge your customer engagement on your Google Profile, drive conversions, and even boost your SEO efforts. Learn…
User Feedback for SaaS: Best Practices & Tools for Business Success
Collecting user feedback for SaaS businesses helps improve products and customer experiences. A comprehensive feedback tool can capture the user's…
Voice of Customer Analysis to Improve Customer Loyalty and Retention
Voice of Customer (VoC) analysis is the process of understanding the intent and expectations behind customer feedback. Monitoring and analyzing…
Addressing AI Hallucinations for Improved Business Performance
AI hallucinations occur when AI models generate incorrect or made-up responses. These hallucinations create challenges across industries relying on AI,…
The Power of Customer Behavior Analysis
Customer behavior analysis refers to the process of studying, analyzing, and acting on your customers' behavior. Actively analyzing customer behavior…
Social Listening Tools to Understand Customers & Improve Experiences
Listening to customers online can help you learn about current expectations and behavior. This proactive approach helps you deliver better…
Churn Prediction: How to Predict It for Customer Retention
Customers leave a business for several reasons, from poor support to lack of personalization. Churn prediction helps you identify key…
How Social Media Monitoring Can Impact Your Business
Social media monitoring is how an organization stays connected with what customers, consumers, and competitors are discussing on social media…
How Customer Experience Automation Can Improve Business Performance
Customer experience automation is the process of automating touchpoints in the customer journey. This improves the customer experience while also…
Conversational Surveys: A Game-Changer in Feedback Collection
Conversational surveys are surveys designed to feel like a natural conversation rather than traditional survey questionnaires. With advanced AI, it…
