The InMoment Blog

Your Guide to Customer Experience Management

July 9, 2020

How to Achieve Meaningful CX Measurement for CX-Based Compensation

COVID-19 has brought about uncertainty, but it also presents a unique opportunity to reevaluate—and redesign—CX-based compensation practices that companies have long held sacred.

July 7, 2020

How Retail Banks Must Adapt During and After COVID-19

As banking brands reel from everything from a reduction of in-branch business to the economic crunch at large, it’s imperative that they adapt to these and other challenges if they hope to emerge from this crisis in a strong position.

July 2, 2020

How to Monetize Your Customer Experience Improvements

The journey should be just as rewarding for your company as it is for your customers— if you are able to monetize improvements to create a positive impact on the bottom line. 

June 30, 2020

Back to Basics: Serving Customers’ Fundamental Needs

The rapidly changing business climate presents its challenges, but it is also an opportunity to get back to the basics of providing a quality experience by addressing fundamental customer needs.

June 25, 2020

How to Improve Customer Experiences in a Meaningful and Transformative Way

In our previous blog posts, we discussed what it means to listen effectively to customers in order to truly understand their feedback and its implications for a brand. What business leaders do with that feedback is crucial to driving significant, holistic customer experience improvement and a better financial outcome.

June 23, 2020

5 Cost-Effective Ways to Keep Furloughed Employees Engaged

Though brands are contending with a lot of customer uncertainty at the current time, there’s another, equally important group with whom all organizations need to engage during this pandemic: furloughed employees.

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