Closing the Outer Loop with the Six Sigma Methodology
Customer feedback is critical for helping your customer service agents tackle problems—whether closing the inner loop directly with customers, or...
How to Overcome Declining Survey Response Rates
Of all the unicorns that brands and organizations chase with their customer experience (CX) programs, higher survey response rates are...
Employee Advocacy: Improving Experiences for Employees and Customers
This article was originally posted on Quirk’s Media. Every successful business outcome benefits from having a reliable, flexible, actionable and...
Staying Ahead of the Game: Behind Foot Locker’s Innovative CX Program to Fit the Modern Athlete
We at InMoment have had the pleasure of working with some of the world’s greatest brands—and one brand that definitely...
Don’t Ban Equality: InMoment Takes a Stand for Our Employees
This month, InMoment took a stand against policies that hinder people’s health, independence, and ability to fully succeed in the...
How to Use Survey Templates to Drive Your Customer Feedback Efforts
Have you ever needed to get information from your customers, but weren’t sure what the best way to get it...
CX 101: What Is Primary Research?
If you want to get to know someone, the best way to get an accurate assessment is to ask them...
How to Improve Customer Retention
There is something to be said about how vital it is to leverage market research to understand your non-buyers so...
How to Create Winning CX Surveys for Bank Customers
Constant engagement is key to creating a quality, meaningfully improved customer experience (CX). And for banks especially, the quality of...
CX 101: Everything You Need to Know About the Customer Satisfaction Survey
It’s every company’s dream to have loyal, lifelong customers. In order to get this, you need to understand what your...
What Is Sentiment Analysis? Definition, Types, Importance, and More
There is so much more to communication than just the words we say. Take sarcasm, for instance. Sarcastic comments often...
How Employee Churn Costs You Money
It turns out that your greatest asset in your efforts to create an excellent customer experience (CX) can actually be...
