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The InMoment Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

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Q&A: B2B Customer Experience Conversation with Avnet’s Peggy Carrieres About Supply Chain Challenges, Capturing the Voice of Customer, and More!

By: The InMoment Team

One of the best ways to overcome obstacles is to fall back on your community and brainstorm solutions together. That’s...

Blog

XI Café Podcast, Episode 5: How New Zealand Automobile Association Uses Voice of the Customer to Optimize Engagement, Retention and Satisfaction

By: The InMoment Team

Welcome back to the XI Café Podcast! In order to continue Experience Improvement, the XI Café Podcast was created so...

Blog

Embracing Consumer Duty to Deliver Positive Outcomes for the UK Financial Services Sector

By: The InMoment Team

The new FCA Consumer Duty is intended to improve customer outcomes and promote better customer experiences in the financial industry...

Blog

XI Café Podcast, Episode 4: Launching a VoC Program With State Revenue Office Victoria

By: The InMoment Team

Welcome back to the XI Café Podcast! In order to continue Experience Improvement, the XI Café Podcast was created so...

Blog

5 Reasons To Get Tickets to the 2023 XI Forum Sydney or Singapore!

By: The InMoment Team

It’s that time of year again! XI Forum Sydney and Singapore are back and this year, they’re jam-packed with hands-on...

Blog

The Elements You Need for A Successful CX Program

By: The InMoment Team

We’ve evaluated the pros and cons of primary reporting locations for the customer experience (CX) function and ideal CX leader...

Blog

Does Who’s Driving the CX Bus Make A Difference?

By: The InMoment Team

The success of your CX effort is determined not only by where it lives within your organization, but also by...

Blog

Where Should Customer Experience (CX) Teams Live Within An Organization?

By: The InMoment Team

Oftentimes, CX practitioners will discuss the best reporting position for a core CX team to give an organization the best...

Blog

5 Tips For Choosing the Right Survey Rating Scale

By: Kiri Burgess

You’re sitting down to carve out the newest survey in your customer experience (CX) program. You know what touchpoint you’re...

Blog

XI Café Podcast, Episode 3: A Deep Dive Into The Maturity of Voice of Customer Programs in New Zealand

By: The InMoment Team

Welcome back to the XI Café Podcast! The XI Café Podcast was created so that CX program owners around the...

Blog

Why You Should Aspire to Drive Customer Lifetime Value—Not ‘Just’ Upsell Customers

By: Jim Katzman

Cross-selling and upselling have formed the bedrock of brand aspirations for their existing customer base for a long time now....

Blog

Do You Need a Customer Experience (CX) Manager?

By: The InMoment Team

CX operations, or customer experience operations, are all about the systems, automation, and lines of communication that make possible a...

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