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The InMoment XI Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

Blog

True Customer Loyalty Starts with The Basics: Which Of These Are You Missing?

By: Thomas Kohlenbach

Every company executive will agree that having loyal customers is a key to business success. But what are executives really...

Blog

3 Ways CX-Driven Brand Reputation Helps Your Business

By: Jim Katzman

Every business can agree that a sterling brand reputation does wonders for both the customer base and the bottom line—but...

Blog

How to Humanize Customer Experience & Drive Meaningful Customer Relationships

By: The InMoment Team

There’s a problem with how many businesses view customer experience (CX) data: human beings cannot (and should not) be distilled...

Blog

Customer Service During COVID-19: Three Tips For Navigating Sky-High Customer Expectations

By: The InMoment Team

Delivering customer service during COVID-19 was a challenge across the board-— but perhaps no industry was hit harder than travel...

Blog

5 Ways to Get CX Buy-In from Frontline Employees

By: Jim Katzman

Frontline employees are constantly tasked with metrics—handle time, occupancy, attendance, and, of course, customer experience (CX). However, all of this...

Blog

InMoment Acquires Lexalytics: Leader and Pioneer of Structured and Unstructured Data

By: The InMoment Team

Today, we announced that Lexalytics is joining InMoment. As the leader in Experience Improvement (XI) this is another step in...

Blog

How to Translate a B2B Customer Journey Map into a Survey Strategy

By: The InMoment Team

Creating a customer journey map is the first step toward designing a superior customer experience (CX) that drives end-user growth....

Blog

Trying to Improve Your CX Program? Three Questions You Need for a New Perspective

By: The InMoment Team

Sometimes all we need is a shift in perspective. You can sit all day racking your brains for the answer...

Blog

How Inferred Feedback Can Support Traditional CX Survey Solutions for Next-Level Intelligence

By: Scott Hobson

Whether your customers are visiting your storefront, browsing your website, unboxing your product on TikTok, or reading a review site,...

Blog

3 Ways Financial Services Customers Are Changing—and How Brands Should Adapt

By: The InMoment Team

Technology factors into customers’ changing wants and needs across many industries—especially in the financial services (finserv) world. We’ve noticed a...

Blog

Do You Need a Customer Experience Operations Manager?

By: The InMoment Team

CX operations, or customer experience operations, is all about the systems, automation, and lines of communication that make possible a...

Blog

Three Reasons Why You Need a Case Management Program

By: The InMoment Team

Your brand might be asking, “why does our customer experience program need a case management system?” Well, to answer your...

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