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The InMoment Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

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Speech Analytics: Turning Conversations into Actionable Insights

By: Mike Henry

Speech analytics encompasses the transformation and analysis of audio recordings into text. This analysis provides businesses with key consumer insights,…

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Predictive Analytics: Unveiling the Future with Data

By: Mike Henry, Sandeep Garg

Predictive analytics analyzes data to predict the likelihood of certain events happening in the future. Through predictive analytics software, businesses…

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The Power of Brand Equity: Why It Matters for Your Business

By: Mike Henry

Brand equity is the unique value people give to a business because they recognize and trust it. With positive brand…

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How to Read the Forrester Wave for Text Analytics: A Guide for Buyers

By: Mike Henry

With the increased adoption of AI in business across all industries, there has also been a rise in text mining…

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CSAT: What You Need to Know About Customer Satisfaction Score

By: Mike Henry

The ability to track customer happiness with one number can almost sound too good to be true. However, the CSAT…

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Text Mining: Everything You Need to Know

By: Mike Henry

Text mining is the process of extracting useful information from large amounts of text using computational techniques. It involves analyzing…

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Hotel Reputation Management: Boost Guest Satisfaction and Online Ratings

By: Mike Henry

Hotel reputation management has never been more important. With the increased usage of online review platforms and social media, guests…

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InMoment named Leader in Forrester Wave™: Text Mining and Analytics, Q2 2024: A Comprehensive Breakdown

By: Dan Butler

InMoment is excited to announce its recognition as a Leader in the Forrester Wave™: Text Mining and Analytics, Q2 2024….

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Choosing the Best Text Analysis Software for Your Business

By: Mike Henry, Sandeep Garg

In a business landscape that has become digital-first, where consumers’ expectations can change overnight, it has never been more important…

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Securing Brand Loyalty In The Third Wave Of CX

By: The InMoment Team

Maintaining customer loyalty has become increasingly challenging in today’s digital-first environment. According to Stanford Swinton, Executive VP at Bain &…

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Healthcare Reputation Management: The Complete Guide

By: Mike Henry

In the healthcare industry, your reputation is built on trust and credibility. And, in a time where opinions are formed…

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6 Things We Learned from EMEA CX Experts at XI Club Forum in Cologne

Practical AI Strategies to Implement Today for Future Success The XI Forum Club, which took place in Cologne, Germany, gathered…

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