3 Ways an Improvement Success Framework Can Supercharge Your Experience Program
ROI has been a notoriously fickle element of experience programs for years—but it doesn’t have to be. In fact, the...
Text Analytics Terms You Need to Know
Whether you're a seasoned pro or just getting started in the world of customer experience (CX) and employee experience (EX),...
The Most Important Conversation You Can Have About Your Customer & Employee Experience
That’s really the goal, isn’t it? It’s not just to measure the state of your experience. Not just to deliver...
The Shortcomings of Comment-Based Surveys
Comment-based surveys can be effective for immediately gathering feedback from customers. However, there are several arenas in which brands use...
What Customers Say the 2020 Holiday Retail Season Will Look Like with COVID-19
Summer has passed, school is back in session, and Halloween is just around the corner. You know what typically comes...
The Case for Moving Your Experience Program Beyond Metrics
Experience programs can revolve around so much more than scoreboard-watching and reacting to challenges only as they arise—we’re going to...
3 Ways COVID-19 Has Already Changed Wealth Management
Based on a recent poll conducted by InMoment, most affluent consumers expect the market to be quite volatile throughout 2021....
3 Simple Steps That Make Your CX Program Actually Move The Needle
It’s no secret that many companies’ experience programs aren’t delivering the results that those brands expect and, frankly, need. Too...
InMoment Addresses Head On What Continues To Plague CX Programs
Customer experience (CX) technology buyers struggle to find differentiation among technology vendors and often forget that technology is just one...
Stop Managing Experiences—Start Improving Them
InMoment® today announced its mission to challenge the customer experience industry and offer an elevated approach focused on Experience Improvement...
How Closing The Loop Helps Companies Keep Promises
Making and keeping promises can be a tricky business for companies. Organizations oftentimes end up overpromising, underdelivering, or both. Couple...
How COVID-19 Has and Will Impact Credit—Permanently
The COVID-19 pandemic’s impact on financial health has been just as if not more concerning to many customers as its...
