Upcoming Events in North America

January 9, 2025

InMoment + CXPA Webinar: Transforming Contact Center Conversations into Customer Outcomes

Wanna go at your own pace? Check out our On-Demand Webinars below

Upcoming Events in United Kingdom

January 9, 2025

InMoment + CXPA Webinar: Transforming Contact Center Conversations into Customer Outcomes

January 30, 2025

Reimagine Your CX Programme: Unlock Growth Through Strategic Evolution

Wanna go at your own pace? Check out our On-Demand Webinars below

Upcoming Events in Australia

XI Forum Sydney 2025

June 5, 2025

XI Forum Sydney 2025

Wanna go at your own pace? Check out our On-Demand Webinars below

On-Demand Webinars

From Feedback to Brand Advocacy: Elevating Your CX Strategy

Continue Reading

3 Steps Revolutionary CX Programs Take to Go From Customer Data to ROI

customer experience experts analyze data

Continue Reading

Your Prescription for Organizational Silos

Continue Reading

3 Proven Methods to Manage (& Improve) Your Brand Reputation

Continue Reading

Digital Acceleration: How to Start the Next Digital Trend

Digital Acceleration

Continue Reading

Leveraging Customer Data to Craft Seamless, Differentiated Experiences In Store & Online

Continue Reading

Designing, Actioning, and Proving an ROI-Focused Experience Program

ROI Focused CX Program

Continue Reading

Redefining the Digital Transformation in Experience to Work for Your Business

High angle shot of a man on a computer

Continue Reading

Translating CX Value into the C-Suite’s Language

Employee Experience Meeting

Continue Reading

2022 Experience Trends Webinar

CX Trends and EX Trends for 2022

Continue Reading

The Value of “Surprise” in Your Digital CX Strategy with Columbia Sportswear

digital cx strategy columbia sportswear

Continue Reading

CX Transformation: The Key to a Truly Valuable Program

Continue Reading

Vehicle Buyer Behavior & 2021 eNVy Awards

One man and one woman shaking heads at a car dealership

Continue Reading

Customer Retention: Expanding the Definition to Drive Your Business

Continue Reading

The Art of CX Storytelling: How to Craft a Narrative for CX

Continue Reading

Is Loyalty Really Dead? New Research Explores CX Trends in Retail

Continue Reading

CX Metrics: Choosing and Implementing the Right Ones for Your Business

customer service metrics

Continue Reading

How to Avoid Becoming Roadkill on Your CX Journey

customer experience strategy

Continue Reading

2018 CX Trends: Five Blind Spots of Brands

cx trends 2018|CX in retail

Continue Reading

Humans vs. Robots in Retail

CX in retail

Continue Reading

The ROI of CX Transformation

ROI customer experience

Continue Reading

NPS®: Avoiding Pitfalls and Ensuring Success with Net Promoter

Continue Reading

3 Secrets to Customer Experience Success

Continue Reading

ROI by Design: How to Create Meaningful Value from CX

Continue Reading

2017 CX Trends: An International Perspective

Continue Reading

2017 CX Trends Sneak Peak

Continue Reading

How You Listen Matters

Continue Reading

CX: Art of the Possible

Continue Reading