Enterprise Architecture

Built for Enterprise Experience Improvement

A modern, secure, and flexible platform that scales with your CX program aspirations.

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Scalable, Secure, Transparent, and Compliant InMoment's Modern Cloud Architecture

Experience data lives in every part of your enterprise. InMoment solutions are crafted on a flexible, scalable, modern cloud architecture. It equips everyone, from frontliners to CEOs, with the essential intelligence for effective job execution and informed decision-making, ultimately improving overall business outcomes.

Patented Technology

NLP Engine

Flexible Scalability

Cloud-based Architecture

Native Integrations

Data Security

Processing Large-Scale CX Data

Our patented Workflow application simplifies large-scale metadata processing, providing real-time, flexible data transmission for optimal analytics and reporting. Whether operational, financial, compliance data or more, our patented technology simplifies query optimization, enriches text analytics, and empowers robust analysis and reporting.

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Transform Your Enterprise Experience with AI and Text Analytics

Enterprises face the challenge of harnessing complex data for meaningful analysis. Our award-winning natural language processing engine underlies our solutions and is also available as a versatile RESTful API.  We cater to the diverse needs of your enterprise with a secure and scalable design ensuring a tailored solution.

Elevating Performance with Cloud-based Architecture

Traditional data warehouses face limitations in scalability, struggling when subjected to heavy loads due to their fixed number of servers. In contrast, InMoment’s contemporary, cloud-based architecture introduces a more responsive approach. Our system adapts dynamically, ensuring enhanced processing power and prioritizing speed and stability. This guarantees optimal performance for users, even in the face of significant demands on the system.

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Supporting Global Enterprises

Data Confidence, Decision Assurance

When using experience data to inform multimillion-dollar business decisions, you need confidence in its findings. InMoment is built on a secure cloud computing environment, protecting information, identities, applications, and devices. We maintain and adhere to more than 20 stringent security policies—based on the ISO 27001 framework—to protect sensitive client information.

ISO 27001
Gramm-Leach-Bliley Act Compliant

See ROI in Half the Time

InMoment’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!

A bar graph showing time to ROI with different CX partners.

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