Improve experiences

Turn Intelligence Into AI-driven Action

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Improving experiences across channels is a result of intelligent, targeted, AI-driven action at scale. With InMoment, you have the tools to manage and resolve customer issues, create segments for automated action, and socialize feedback to create a transformational culture of customer-centricity.

Automate recommendations for informed action

Socialize feedback, and celebrate exceptional experiences

Empower teams to close the loop at every level

Capture the employee perspective

Create scalable action plans for systemic improvement

Data exploration

Act on 100% of Your Experience Data

Take the blinders off and explore both structured and unstructured data—including voice, web, video, and social—in one place using basic and advanced search capabilities.

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Closed-loop management

Accelerate Your Feedback Resolution

Easily create, search, and update cases with real-time alerts to ensure issues are addressed immediately at every level. Seamless and open in-app communication makes handling cases easier than ever.

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Rapid resolution

Automate Response Resolution Using Natural Language Processing

Automatically resolve customer issues in the moment with InMoment’s Natural Language Processing, and instant closed loop management response generation. Systematically identify what action to take and resolve customer issues before feedback ever reaches your services team.

Action planning

Coach Employees with Smart Recommendations

Determine where to focus your efforts by providing automated recommendations based on actual customer data. With customized, role-based action plans, managers are able to create standard actions across the organization to drive continuous improvement.

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Intent prediction

Preempt and Prevent Negative Customer Experiences

Detect what your customer intends to do next: purchase, recommend, complain, praise, or churn. Leverage these insights to stay ahead of the game and protect potential revenue loss by launching rescue campaigns to keep customers for a lifetime.

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Reputation management

Build Brand Trust and Turn Reviews into Revenue 

Leverage AI review responding, auto-generate new reviews, and optimize business listings to dominate  search engine results and acquire new customers. As a result, you can also build customer trust, while increasing brand visibility.

Moments mobile

Any Time, Anywhere Experience Improvement

Easily access omnichannel experience segments from a mobile device, and share curated views for a tailored end-user experience. These insights help you connect with the experiences your business delivers on-the-go and helps you take action by sharing feedback,  collecting like comments, and closing the feedback loop.

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Reward and recognize

Create a Customer-Centric Culture

Engage the business in your customer experience program—letting your employees know when they’re doing great and help remedy issues as they arise.

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Advocacy board

Give the Customer a Voice in Every Decision

Monitor and display real-time feedback through a curated data feed—on a mobile app or displayed on monitors strategically positioned throughout an office environment to keep the business customer-focused. 

See ROI in Half the Time

InMoment’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!

Estimated ROI (payback period in months)

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North America
United States/Canada (English)
DACH (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Asia (English)