News

— US mega retailer uses customer data to launch new ways to interact with customers 

SALT LAKE CITY (August 11, 2020)—Discount Tire®, the largest independent tire and wheel retailer in the US, has partnered with InMoment® to rapidly launch new ways to transact business and grow revenue that also meet new customer expectations. 

With COVID-19 wreaking havoc on the retail industry, Discount Tire has launched several innovative business processes that comply with social distancing while maintaining customer trust and loyalty.

—Company promotes new technology, physical and digital experience design changes to help employees and clients deliver greater inclusivity for disabled customer groups

LONDON  (28th July 2020)—InMoment®, the leading provider of Experience Intelligence (XI)™, has joined The Valuable 500 and commits to putting disability inclusion on their business leadership agenda to promote greater inclusivity for disabled groups.

The Valuable 500 is a global business to business initiative catalysing the influence of large global private sector corporations.

—Leaders across diverse backgrounds join forces supporting InMoment’s approach to drive the growth of the world’s top brands

SALT LAKE CITY (July 15, 2020)—InMoment®, the leading provider of Experience Intelligence (XI)™, has tapped renowned leaders with deep experience scaling enterprise software and services to drive its new innovation initiatives.

The global leadership team is moving forward with a bold plan to help the world’s top brands use customer, employee and market experience data as the catalyst for a modern, transformational approach to achieving business success.

—Unique emotion-based analytics underpins offering revealing important signals behind how to bring employees back to the office in the right way

SALT LAKE CITY (July 8, 2020) — InMoment®, the leading provider of Experience Intelligence (XI)™, and a leader in employee experience (EX) and customer experience (CX) solutions, today announced an employee Return to Work technology offering designed to identify employee attitudes about office or at-home workplace safety and personal health, work procedures and environmental needs, and ongoing employee well-being as employees adapt to new working environments.

—Consumers surprise by selecting new winners in popular large, mid, and premium SUV categories

—Turnover at the top: Over half the categories replaced with new winners this year

SALT LAKE CITY (May 28, 2020) — InMoment®, the global leader in automotive customer experience, announced winners for the second annual automotive industry eNVy Awards®. The awards recognize vehicles that outperform their competitors in delivering on buyer expectations, according to data from the InMoment New Vehicle Customer Study (NVCS™), the most trusted and most used new vehicle buyer behavior study in the automotive industry.

—Seminal U.S. benchmark reveals industries consumers say are responding best and worst to the COVID-19 crisis, and why 

SALT LAKE CITY (May 27, 2020) — InMoment® released today its customer experience (CX) industry benchmark, CX Standards®, revealing that restaurants, shipping, and investment management are the industries best responding to the COVID-19 crisis.

Consumers are least satisfied with the COVID-19 responses of companies in the online-only retail, mobile, and television industries.

• Recognized for Advanced Data Transformation capabilities and Ease of Use by customers\

Lehi, Utah, March 19, 2020 — MaritzCX, now an InMoment company, is pleased to announce its solution for Employee Experience (EX) Management was named a “Leader” in The Forrester New Wave™: Employee EX Management Platforms For Large Enterprises, Q1 2020 Report.

Forrester analysts recognized the company’s EX solution as being a mature EX offering with strong trend analysis capabilities and the ability to make useful recommendations.

—InMoment recognized by Women Tech Council list for its global efforts building an inclusive culture and other measures that transform technology culture

SALT LAKE CITY (March 10, 2020) — In honor of International Women’s Day, InMoment today announced it has been named on the Women Tech Council (WTC) 2020 Shatter List, a recognition of companies with active measures that help break the glass ceiling for women in technology. Each of the companies on the 2020 list was chosen based on their development and successful implementation of measures that create gender-inclusive cultures where women can contribute and succeed.

Combined Company Offers Highly Adaptable Experience Programs Focused on Delivering Tangible Business Results

 SALT LAKE CITY (March 3, 2020) — InMoment, a recognized market leader and proven innovator in the global customer experience (CX) sector, today confirmed the completion of the MaritzCX transaction.

The newly combined company offers an unprecedented combination of state-of-the-art technology and distinctive professional services, alongside a unique ‘agile-first’ approach that offers extraordinary capabilities to drive results for the world’s leading brands.

—Utah Business celebrates Levi Roberts as one of the state’s most influential business professionals

SALT LAKE CITY (February 19, 2020) — InMoment, the leading provider of Experience Intelligence (XI), announces Levi Roberts, InMoment’s VP of Data Science, has been included in Utah Business’ 2020 Forty Under Forty. Forty Under Forty honors professionals aiming to help progress Utah’s reaching business impact.

For nearly five years, Levi Roberts has worked at InMoment, beginning as Special Projects Manager.

—Report: “InMoment is a good fit for buyers looking for an innovative and strong partner that focuses on both technology and services”
—Achieved 5/5 rating in twelve criteria, including Global Strategy; Customer Success and Support; and Product Vision and Strategy
—Clients note how well InMoment listens, demonstrating flexibility and willingness to meet clients where they are while encouraging them to innovate

SALT LAKE CITY (February 11, 2020) — InMoment, the leading provider of Experience Intelligence (XI), was named a Leader by independent research firm Forrester in a new report: The Forrester Wave™ Customer Feedback Management Platforms (CFM), Q1 2020.

—The Institute of Customer Service has selected its finalists in esteemed UK Customer Satisfaction Awards, recognising innovation and expertise in customer experience

LONDON (23 January 2020) — InMoment, the leading provider of experience intelligence (XI), is proud to announce the selection of its client, Tesco, as a finalist in The UK Customer Satisfaction Awards. Tesco is one of the world’s leading multinational retailers, with 6,700 stores and serving approximately 80 million customers a week.

—Leading full-service residential solar provider collaborates with leading experience intelligence provider to move beyond DIY surveys

SALT LAKE CITY (December 12, 2019) — Vivint Solar, a leading, full-service residential solar company, has chosen InMoment, the leading provider of experience intelligence (XI), as its primary technology platform to expand its Voice of Customer (VoC) program. Vivint Solar customers must go through an important process to begin operating their homes with solar power;

MELBOURNE — (3 December 2019) — The Coffee Club has partnered with InMoment, the leading provider of experience intelligence (XI), to provide a more comprehensive understanding of the customer experience, leading to promising results, including a 20-point increase in its Net Promoter Score (NPS®).

With roots in Brisbane beginning in 1989, The Coffee Club has become Australia’s largest home-grown café group, and is now owned by Minor DKL Food Group, a leading Australian food franchisor with approximately 450 stores throughout 11 countries and upwards of 40 million dedicated customers.

LONDON (12 November 2019) — InMoment, the leading provider of Experience Intelligence (XI), has announced that its client and partner, Virgin Money UK, has been awarded the Silver Award in the UK Customer Experience Awards. The awards are one of the industry’s highest esteemed CX events, celebrating and recognising organisations that provide innovative customer experiences.

“Working with the team at Virgin Money is always a great experience, and we are honored to be their technology partner, providing them with the intelligence needed to create lasting impressions on its customers while benefiting the bottom line.”

Virgin Money UK CX Success programme is an initiative to create a company-wide culture of customer obsession, delighting customers and colleagues in every interaction.