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InMoment Announces eNVy Winners: Top Car Models That Deliver on Buyers’ Expectations

—Consumers surprise by selecting new winners in popular large, mid, and premium SUV categories

—Turnover at the top: Over half the categories replaced with new winners this year

SALT LAKE CITY (May 28, 2020) — InMoment®, the global leader in automotive customer experience, announced winners for the second annual automotive industry eNVy Awards®. The awards recognize vehicles that outperform their competitors in delivering on buyer expectations, according to data from the InMoment New Vehicle Customer Study (NVCS™), the most trusted and most used new vehicle buyer behavior study in the automotive industry.

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InMoment Reveals Consumers’ Perspectives of Pandemic Response; Reorders the Industries That are Getting it Right

—Seminal U.S. benchmark reveals industries consumers say are responding best and worst to the COVID-19 crisis, and why 

SALT LAKE CITY (May 27, 2020) — InMoment® released today its customer experience (CX) industry benchmark, CX Standards®, revealing that restaurants, shipping, and investment management are the industries best responding to the COVID-19 crisis.

Consumers are least satisfied with the COVID-19 responses of companies in the online-only retail, mobile, and television industries.

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MaritzCX, An InMoment Company, Named an Employee Experience Management Platform Leader by Independent Research Firm

  • Recognized for Advanced Data Transformation capabilities and Ease of Use by customers\

Lehi, Utah, March 19, 2020 — MaritzCX, now an InMoment company, is pleased to announce its solution for Employee Experience (EX) Management was named a “Leader” in The Forrester New Wave™: Employee EX Management Platforms For Large Enterprises, Q1 2020 Report.

Forrester analysts recognized the company’s EX solution as being a mature EX offering with strong trend analysis capabilities and the ability to make useful recommendations.

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InMoment Included on 2020 Shatter List for Helping Break Glass Ceiling in Technology

—InMoment recognized by Women Tech Council list for its global efforts building an inclusive culture and other measures that transform technology culture

SALT LAKE CITY (March 10, 2020) — In honor of International Women’s Day, InMoment today announced it has been named on the Women Tech Council (WTC) 2020 Shatter List, a recognition of companies with active measures that help break the glass ceiling for women in technology. Each of the companies on the 2020 list was chosen based on their development and successful implementation of measures that create gender-inclusive cultures where women can contribute and succeed.

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InMoment Confirms Completion of MaritzCX Transaction

Combined Company Offers Highly Adaptable Experience Programs Focused on Delivering Tangible Business Results

 SALT LAKE CITY (March 3, 2020) — InMoment, a recognized market leader and proven innovator in the global customer experience (CX) sector, today confirmed the completion of the MaritzCX transaction.

The newly combined company offers an unprecedented combination of state-of-the-art technology and distinctive professional services, alongside a unique ‘agile-first’ approach that offers extraordinary capabilities to drive results for the world’s leading brands.

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InMoment and MaritzCX Join Forces—Combined Company will Deliver Extraordinary Capabilities to Drive Results for the World’s Leading Brands

  • Enterprises on a mission to improve their customer experience (CX) will be able to access unrivaled technology and distinctive professional services from the combined firm
  • Solidifies leadership position in multiple sectors, including automotive, financial services, hospitality and retail while expanding global reach across the Americas, Europe and Asia

SALT LAKE CITY (February 26, 2020) — InMoment and MaritzCX, recognized market leaders and proven innovators in the global customer experience (CX) sector, today announced they have entered into a definitive agreement to combine the two companies.

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InMoment VP of Data Science Recognized in Utah’s Forty Under Forty

—Utah Business celebrates Levi Roberts as one of the state’s most influential business professionals

SALT LAKE CITY (February 19, 2020) — InMoment, the leading provider of Experience Intelligence (XI), announces Levi Roberts, InMoment’s VP of Data Science, has been included in Utah Business’ 2020 Forty Under Forty. Forty Under Forty honors professionals aiming to help progress Utah’s reaching business impact.

For nearly five years, Levi Roberts has worked at InMoment, beginning as Special Projects Manager.

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InMoment Named a Leader in Customer Feedback Management by Independent Research Firm, Cited for Innovative & Strong Partnership

—Report: “InMoment is a good fit for buyers looking for an innovative and strong partner that focuses on both technology and services”
—Achieved 5/5 rating in twelve criteria, including Global Strategy; Customer Success and Support; and Product Vision and Strategy
—Clients note how well InMoment listens, demonstrating flexibility and willingness to meet clients where they are while encouraging them to innovate

SALT LAKE CITY (February 11, 2020) — InMoment, the leading provider of Experience Intelligence (XI), was named a Leader by independent research firm Forrester in a new report: The Forrester Wave™ Customer Feedback Management Platforms (CFM), Q1 2020.

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Tesco Announced as Finalist in the UK Customer Satisfaction Awards

—The Institute of Customer Service has selected its finalists in esteemed UK Customer Satisfaction Awards, recognising innovation and expertise in customer experience

LONDON (23 January 2020) — InMoment, the leading provider of experience intelligence (XI), is proud to announce the selection of its client, Tesco, as a finalist in The UK Customer Satisfaction Awards. Tesco is one of the world’s leading multinational retailers, with 6,700 stores and serving approximately 80 million customers a week.

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Vivint Solar Chooses InMoment to Light the Way through the Customer Journey

—Leading full-service residential solar provider collaborates with leading experience intelligence provider to move beyond DIY surveys

SALT LAKE CITY (December 12, 2019) — Vivint Solar, a leading, full-service residential solar company, has chosen InMoment, the leading provider of experience intelligence (XI), as its primary technology platform to expand its Voice of Customer (VoC) program. Vivint Solar customers must go through an important process to begin operating their homes with solar power;

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The Coffee Club Takes Action on Customer Experience through Partnership with InMoment

MELBOURNE — (3 December 2019) — The Coffee Club has partnered with InMoment, the leading provider of experience intelligence (XI), to provide a more comprehensive understanding of the customer experience, leading to promising results, including a 20-point increase in its Net Promoter Score (NPS®).

With roots in Brisbane beginning in 1989, The Coffee Club has become Australia’s largest home-grown café group, and is now owned by Minor DKL Food Group, a leading Australian food franchisor with approximately 450 stores throughout 11 countries and upwards of 40 million dedicated customers.

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InMoment Client Virgin Money Receives Silver Award in Prestigious UK Customer Experience Awards

LONDON (12 November 2019) — InMoment, the leading provider of Experience Intelligence (XI), has announced that its client and partner, Virgin Money UK, has been awarded the Silver Award in the UK Customer Experience Awards. The awards are one of the industry’s highest esteemed CX events, celebrating and recognising organisations that provide innovative customer experiences.

“Working with the team at Virgin Money is always a great experience, and we are honored to be their technology partner, providing them with the intelligence needed to create lasting impressions on its customers while benefiting the bottom line.”

Virgin Money UK CX Success programme is an initiative to create a company-wide culture of customer obsession, delighting customers and colleagues in every interaction.

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InMoment Announces New XI Transformational Framework, Delivering Most Enriched Perspective of the Customer Experience

SALT LAKE CITY (17 September 2019) — InMoment, the leading provider of Experience Intelligence (XI), today announces the next evolution in its approach to providing the intelligence businesses need to create meaningful experiences that also impact the bottom line—the XI Transformational Framework.

Businesses today, regardless of industry, are investing in CX but failing to see results or impact, and the reasons are varied: experience design isn’t thoughtful or intentional.

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InMoment Wins International Award for Emotion Detection and Intelligence Workflow

  • Experience Intelligence Leader Receives Bronze Stevie® Award in 2019 International Business Awards®

SALT LAKE CITY (August 22, 2019) – InMoment, the leading provider of Experience Intelligence (XI), was named the winner of a Bronze Stevie® Award in the Relationship Management Solution category in the 16th Annual International Business Awards®. 

The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide—public and private, for-profit and non-profit, large and small—are eligible to submit nominations.

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InMoment Receives Strategic Growth Investment from Madison Dearborn Partners

  • Majority Investment to Accelerate Company’s Growth and Enhance Its Leadership Position as Innovative Provider of Experience Intelligence
  • Former Nielsen Global President John Lewis Appointed as Executive Chairman

SALT LAKE CITY (May 15, 2019) — InMoment, a leader in customer experience management, today announced that it has received a strategic growth investment from funds advised by Madison Dearborn Partners, LLC (“MDP”), a leading private equity firm based in Chicago.

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Is COVID-19 Going to Accelerate the Ghost Kitchen Craze?

InMoment’s VP of CX Strategy and Enablement, Andrew Park, discusses the ghost kitchen craze and the role customer and employee feedback technology plays in making these businesses successful with QSR Magazine.

“Because ghost kitchens have no face-to-face contact with consumers, it’s essential for the establishment’s survival to properly utilize customer feedback technology to understand how the business can improve. Voice of Customer (VoC) tools can help brands organize and extract insights from their customers—helping them capitalize on what will make them most successful.”

Read the full interview here.

Read more at QSR

Lowe’s Is Narrowing The Gap Between Its Chief Rival Home Depot—Expect Its Surge To Continue

InMoment’s vice president, global employee experience, Stacy Bolger, shares what Lowe’s can do to continue to see success, beyond just its positive earnings announcement this morning. “It’s more important than ever that the C-suite focuses on EX, as it is truly the foundation of CX. This way of thinking at the top promotes developing strategies for growth that incorporate not only consumer research and voice of customer input but employee research and the employee voice, too.

Read more at Forbes

Three Steps to Channel Customer Feedback Into Product Innovation

InMoment’s Principal of CX Strategy and Enablement, Jim Katzman, shares his tips for turning customer feedback data into lasting product innovation in a piece on Martech Series. “Most CX departments already have access to enormous quantities of customer data, captured from channels ranging from customer service conversations to feedback surveys to online reviews. So, how do you turn this avalanche of information into lasting product innovation that drives customer satisfaction and loyalty?” Read the full piece here.

Read more at Martech

Why Jemena Invested In InMoment As Its Customer Experience Platform

Read more at CMO

Alternative Data Can Provide Holistic View of Financial Health

Read more at SearchDataManagement

Gathering Feedback and Powering Through the COVID-19 Crisis

Read more at CMSWire

InMoment Offers Free Consultations To CX Professionals

Read more at Retail Biz

The Key Ingredient To A Better Customer Experience During A Crisis

Read more at AdNews

How To Get The Most From Customer Experience (CX) In This Coronavirus Climate

Read more at Anthill Online
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