from and about InMoment
from and about InMoment
Press Release | May 28, 2020
—Consumers surprise by selecting new winners in popular large, mid, and premium SUV categories
—Turnover at the top: Over half the categories replaced with new winners this year
SALT LAKE CITY (May 28, 2020) — InMoment®, the global leader in automotive customer experience, announced winners for the second annual automotive industry eNVy Awards®. The awards recognize vehicles that outperform their competitors in delivering on buyer expectations, according to data from the InMoment New Vehicle Customer Study (NVCS™), the most trusted and most used new vehicle buyer behavior study in the automotive industry.
Press Release | May 27, 2020
—Seminal U.S. benchmark reveals industries consumers say are responding best and worst to the COVID-19 crisis, and why
SALT LAKE CITY (May 27, 2020) — InMoment® released today its customer experience (CX) industry benchmark, CX Standards®, revealing that restaurants, shipping, and investment management are the industries best responding to the COVID-19 crisis.
Consumers are least satisfied with the COVID-19 responses of companies in the online-only retail, mobile, and television industries.
Press Release | Mar 19, 2020
Lehi, Utah, March 19, 2020 — MaritzCX, now an InMoment company, is pleased to announce its solution for Employee Experience (EX) Management was named a “Leader” in The Forrester New Wave™: Employee EX Management Platforms For Large Enterprises, Q1 2020 Report.
Forrester analysts recognized the company’s EX solution as being a mature EX offering with strong trend analysis capabilities and the ability to make useful recommendations.
Press Release | Mar 10, 2020
—InMoment recognized by Women Tech Council list for its global efforts building an inclusive culture and other measures that transform technology culture
SALT LAKE CITY (March 10, 2020) — In honor of International Women’s Day, InMoment today announced it has been named on the Women Tech Council (WTC) 2020 Shatter List, a recognition of companies with active measures that help break the glass ceiling for women in technology. Each of the companies on the 2020 list was chosen based on their development and successful implementation of measures that create gender-inclusive cultures where women can contribute and succeed.
Press Release | Mar 03, 2020
Combined Company Offers Highly Adaptable Experience Programs Focused on Delivering Tangible Business Results
SALT LAKE CITY (March 3, 2020) — InMoment, a recognized market leader and proven innovator in the global customer experience (CX) sector, today confirmed the completion of the MaritzCX transaction.
The newly combined company offers an unprecedented combination of state-of-the-art technology and distinctive professional services, alongside a unique ‘agile-first’ approach that offers extraordinary capabilities to drive results for the world’s leading brands.
Press Release | Feb 26, 2020
SALT LAKE CITY (February 26, 2020) — InMoment and MaritzCX, recognized market leaders and proven innovators in the global customer experience (CX) sector, today announced they have entered into a definitive agreement to combine the two companies.
Press Release | Feb 19, 2020
—Utah Business celebrates Levi Roberts as one of the state’s most influential business professionals
SALT LAKE CITY (February 19, 2020) — InMoment, the leading provider of Experience Intelligence (XI), announces Levi Roberts, InMoment’s VP of Data Science, has been included in Utah Business’ 2020 Forty Under Forty. Forty Under Forty honors professionals aiming to help progress Utah’s reaching business impact.
For nearly five years, Levi Roberts has worked at InMoment, beginning as Special Projects Manager.
Press Release | Feb 11, 2020
—Report: “InMoment is a good fit for buyers looking for an innovative and strong partner that focuses on both technology and services”
—Achieved 5/5 rating in twelve criteria, including Global Strategy; Customer Success and Support; and Product Vision and Strategy
—Clients note how well InMoment listens, demonstrating flexibility and willingness to meet clients where they are while encouraging them to innovate
SALT LAKE CITY (February 11, 2020) — InMoment, the leading provider of Experience Intelligence (XI), was named a Leader by independent research firm Forrester in a new report: The Forrester Wave™ Customer Feedback Management Platforms (CFM), Q1 2020.
Press Release | Jan 23, 2020
—The Institute of Customer Service has selected its finalists in esteemed UK Customer Satisfaction Awards, recognising innovation and expertise in customer experience
LONDON (23 January 2020) — InMoment, the leading provider of experience intelligence (XI), is proud to announce the selection of its client, Tesco, as a finalist in The UK Customer Satisfaction Awards. Tesco is one of the world’s leading multinational retailers, with 6,700 stores and serving approximately 80 million customers a week.
Press Release | Dec 12, 2019
—Leading full-service residential solar provider collaborates with leading experience intelligence provider to move beyond DIY surveys
SALT LAKE CITY (December 12, 2019) — Vivint Solar, a leading, full-service residential solar company, has chosen InMoment, the leading provider of experience intelligence (XI), as its primary technology platform to expand its Voice of Customer (VoC) program. Vivint Solar customers must go through an important process to begin operating their homes with solar power;
Press Release | Dec 02, 2019
MELBOURNE — (3 December 2019) — The Coffee Club has partnered with InMoment, the leading provider of experience intelligence (XI), to provide a more comprehensive understanding of the customer experience, leading to promising results, including a 20-point increase in its Net Promoter Score (NPS®).
With roots in Brisbane beginning in 1989, The Coffee Club has become Australia’s largest home-grown café group, and is now owned by Minor DKL Food Group, a leading Australian food franchisor with approximately 450 stores throughout 11 countries and upwards of 40 million dedicated customers.
Press Release | Nov 12, 2019
LONDON (12 November 2019) — InMoment, the leading provider of Experience Intelligence (XI), has announced that its client and partner, Virgin Money UK, has been awarded the Silver Award in the UK Customer Experience Awards. The awards are one of the industry’s highest esteemed CX events, celebrating and recognising organisations that provide innovative customer experiences.
“Working with the team at Virgin Money is always a great experience, and we are honored to be their technology partner, providing them with the intelligence needed to create lasting impressions on its customers while benefiting the bottom line.”
Virgin Money UK CX Success programme is an initiative to create a company-wide culture of customer obsession, delighting customers and colleagues in every interaction.
Press Release | Sep 17, 2019
SALT LAKE CITY (17 September 2019) — InMoment, the leading provider of Experience Intelligence (XI), today announces the next evolution in its approach to providing the intelligence businesses need to create meaningful experiences that also impact the bottom line—the XI Transformational Framework.
Businesses today, regardless of industry, are investing in CX but failing to see results or impact, and the reasons are varied: experience design isn’t thoughtful or intentional.
Press Release | Aug 22, 2019
SALT LAKE CITY (August 22, 2019) – InMoment, the leading provider of Experience Intelligence (XI), was named the winner of a Bronze Stevie® Award in the Relationship Management Solution category in the 16th Annual International Business Awards®.
The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide—public and private, for-profit and non-profit, large and small—are eligible to submit nominations.
Press Release | May 15, 2019
SALT LAKE CITY (May 15, 2019) — InMoment, a leader in customer experience management, today announced that it has received a strategic growth investment from funds advised by Madison Dearborn Partners, LLC (“MDP”), a leading private equity firm based in Chicago.
InMoment’s VP of CX Strategy and Enablement, Andrew Park, discusses the ghost kitchen craze and the role customer and employee feedback technology plays in making these businesses successful with QSR Magazine.
“Because ghost kitchens have no face-to-face contact with consumers, it’s essential for the establishment’s survival to properly utilize customer feedback technology to understand how the business can improve. Voice of Customer (VoC) tools can help brands organize and extract insights from their customers—helping them capitalize on what will make them most successful.”
Read the full interview here.
InMoment’s vice president, global employee experience, Stacy Bolger, shares what Lowe’s can do to continue to see success, beyond just its positive earnings announcement this morning. “It’s more important than ever that the C-suite focuses on EX, as it is truly the foundation of CX. This way of thinking at the top promotes developing strategies for growth that incorporate not only consumer research and voice of customer input but employee research and the employee voice, too.
InMoment’s Principal of CX Strategy and Enablement, Jim Katzman, shares his tips for turning customer feedback data into lasting product innovation in a piece on Martech Series. “Most CX departments already have access to enormous quantities of customer data, captured from channels ranging from customer service conversations to feedback surveys to online reviews. So, how do you turn this avalanche of information into lasting product innovation that drives customer satisfaction and loyalty?” Read the full piece here.
News | May 20, 2020
News | May 18, 2020
News | May 07, 2020
News | Apr 27, 2020