from and about InMoment


Press Release

InMoment Announces Commitment to Global Inclusion Movement, Joins The Valuable 500

—Company promotes new technology, physical and digital experience design changes to help employees and clients deliver greater inclusivity for disabled customer groups

LONDON  (28th July 2020)—InMoment®, the leading provider of Experience Intelligence (XI)™, has joined The Valuable 500 and commits to putting disability inclusion on their business leadership agenda to promote greater inclusivity for disabled groups.

The Valuable 500 is a global business to business initiative catalysing the influence of large global private sector corporations.

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Press Release

InMoment Introduces Key Global Executives to Accelerate Growth and Transformational Approach to Achieving Business Success

—Leaders across diverse backgrounds join forces supporting InMoment’s approach to drive the growth of the world’s top brands

SALT LAKE CITY (July 15, 2020)—InMoment®, the leading provider of Experience Intelligence (XI)™, has tapped renowned leaders with deep experience scaling enterprise software and services to drive its new innovation initiatives.

The global leadership team is moving forward with a bold plan to help the world’s top brands use customer, employee and market experience data as the catalyst for a modern, transformational approach to achieving business success.

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Press Release

InMoment Helps the World’s Top Brands Determine Their Best ‘Return to Work’ Strategies with Tailored Feedback Solution

Unique emotion-based analytics underpins offering revealing important signals behind how to bring employees back to the office in the right way

SALT LAKE CITY (July 8, 2020) — InMoment®, the leading provider of Experience Intelligence (XI)™, and a leader in employee experience (EX) and customer experience (CX) solutions, today announced an employee Return to Work technology offering designed to identify employee attitudes about office or at-home workplace safety and personal health, work procedures and environmental needs, and ongoing employee well-being as employees adapt to new working environments.

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Press Release

InMoment Appoints Tony Weisman, Former CMO of Dunkin’ Brands, to Board of Directors

—Highly successful brand expert advocates ‘memorable experiences at every touchpoint’ as the critical focus for every business leader

SALT LAKE CITY (June 17, 2020) — InMoment®, the leading provider of Experience Intelligence (XI)™, today announced the addition of Tony Weisman to its board of directors. Tony is a leading expert in brand and marketing strategy, and a proponent of creating a positive brand experience across all consumer touchpoints. 

Tony has decades of driving forward-thinking digital, brand and customer marketing for the world’s top brands—including a highly successful tenure at Dunkin’ Brands where he reimagined the brand experience and famously dropped ‘donuts’ from the name.

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Press Release

InMoment Announces eNVy Winners: Top Car Models That Deliver on Buyers’ Expectations

—Consumers surprise by selecting new winners in popular large, mid, and premium SUV categories

—Turnover at the top: Over half the categories replaced with new winners this year

SALT LAKE CITY (May 28, 2020) — InMoment®, the global leader in automotive customer experience, announced winners for the second annual automotive industry eNVy Awards®. The awards recognize vehicles that outperform their competitors in delivering on buyer expectations, according to data from the InMoment New Vehicle Customer Study (NVCS™), the most trusted and most used new vehicle buyer behavior study in the automotive industry.

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Press Release

InMoment Reveals Consumers’ Perspectives of Pandemic Response; Reorders the Industries That are Getting it Right

—Seminal U.S. benchmark reveals industries consumers say are responding best and worst to the COVID-19 crisis, and why 

SALT LAKE CITY (May 27, 2020) — InMoment® released today its customer experience (CX) industry benchmark, CX Standards®, revealing that restaurants, shipping, and investment management are the industries best responding to the COVID-19 crisis.

Consumers are least satisfied with the COVID-19 responses of companies in the online-only retail, mobile, and television industries.

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Press Release

MaritzCX, An InMoment Company, Named an Employee Experience Management Platform Leader by Independent Research Firm

  • Recognized for Advanced Data Transformation capabilities and Ease of Use by customers\

Lehi, Utah, March 19, 2020 — MaritzCX, now an InMoment company, is pleased to announce its solution for Employee Experience (EX) Management was named a “Leader” in The Forrester New Wave™: Employee EX Management Platforms For Large Enterprises, Q1 2020 Report.

Forrester analysts recognized the company’s EX solution as being a mature EX offering with strong trend analysis capabilities and the ability to make useful recommendations.

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Press Release

InMoment Included on 2020 Shatter List for Helping Break Glass Ceiling in Technology

—InMoment recognized by Women Tech Council list for its global efforts building an inclusive culture and other measures that transform technology culture

SALT LAKE CITY (March 10, 2020) — In honor of International Women’s Day, InMoment today announced it has been named on the Women Tech Council (WTC) 2020 Shatter List, a recognition of companies with active measures that help break the glass ceiling for women in technology. Each of the companies on the 2020 list was chosen based on their development and successful implementation of measures that create gender-inclusive cultures where women can contribute and succeed.

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Press Release

InMoment Confirms Completion of MaritzCX Transaction

Combined Company Offers Highly Adaptable Experience Programs Focused on Delivering Tangible Business Results

 SALT LAKE CITY (March 3, 2020) — InMoment, a recognized market leader and proven innovator in the global customer experience (CX) sector, today confirmed the completion of the MaritzCX transaction.

The newly combined company offers an unprecedented combination of state-of-the-art technology and distinctive professional services, alongside a unique ‘agile-first’ approach that offers extraordinary capabilities to drive results for the world’s leading brands.

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Press Release

InMoment and MaritzCX Join Forces—Combined Company will Deliver Extraordinary Capabilities to Drive Results for the World’s Leading Brands

  • Enterprises on a mission to improve their customer experience (CX) will be able to access unrivaled technology and distinctive professional services from the combined firm
  • Solidifies leadership position in multiple sectors, including automotive, financial services, hospitality and retail while expanding global reach across the Americas, Europe and Asia

SALT LAKE CITY (February 26, 2020) — InMoment and MaritzCX, recognized market leaders and proven innovators in the global customer experience (CX) sector, today announced they have entered into a definitive agreement to combine the two companies.

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Press Release

InMoment VP of Data Science Recognized in Utah’s Forty Under Forty

—Utah Business celebrates Levi Roberts as one of the state’s most influential business professionals

SALT LAKE CITY (February 19, 2020) — InMoment, the leading provider of Experience Intelligence (XI), announces Levi Roberts, InMoment’s VP of Data Science, has been included in Utah Business’ 2020 Forty Under Forty. Forty Under Forty honors professionals aiming to help progress Utah’s reaching business impact.

For nearly five years, Levi Roberts has worked at InMoment, beginning as Special Projects Manager.

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Press Release

InMoment Named a Leader in Customer Feedback Management by Independent Research Firm, Cited for Innovative & Strong Partnership

—Report: “InMoment is a good fit for buyers looking for an innovative and strong partner that focuses on both technology and services”
—Achieved 5/5 rating in twelve criteria, including Global Strategy; Customer Success and Support; and Product Vision and Strategy
—Clients note how well InMoment listens, demonstrating flexibility and willingness to meet clients where they are while encouraging them to innovate

SALT LAKE CITY (February 11, 2020) — InMoment, the leading provider of Experience Intelligence (XI), was named a Leader by independent research firm Forrester in a new report: The Forrester Wave™ Customer Feedback Management Platforms (CFM), Q1 2020.

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Press Release

Tesco Announced as Finalist in the UK Customer Satisfaction Awards

—The Institute of Customer Service has selected its finalists in esteemed UK Customer Satisfaction Awards, recognising innovation and expertise in customer experience

LONDON (23 January 2020) — InMoment, the leading provider of experience intelligence (XI), is proud to announce the selection of its client, Tesco, as a finalist in The UK Customer Satisfaction Awards. Tesco is one of the world’s leading multinational retailers, with 6,700 stores and serving approximately 80 million customers a week.

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Press Release

Vivint Solar Chooses InMoment to Light the Way through the Customer Journey

—Leading full-service residential solar provider collaborates with leading experience intelligence provider to move beyond DIY surveys

SALT LAKE CITY (December 12, 2019) — Vivint Solar, a leading, full-service residential solar company, has chosen InMoment, the leading provider of experience intelligence (XI), as its primary technology platform to expand its Voice of Customer (VoC) program. Vivint Solar customers must go through an important process to begin operating their homes with solar power;

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Press Release

The Coffee Club Takes Action on Customer Experience through Partnership with InMoment

MELBOURNE — (3 December 2019) — The Coffee Club has partnered with InMoment, the leading provider of experience intelligence (XI), to provide a more comprehensive understanding of the customer experience, leading to promising results, including a 20-point increase in its Net Promoter Score (NPS®).

With roots in Brisbane beginning in 1989, The Coffee Club has become Australia’s largest home-grown café group, and is now owned by Minor DKL Food Group, a leading Australian food franchisor with approximately 450 stores throughout 11 countries and upwards of 40 million dedicated customers.

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Press Release

InMoment Client Virgin Money Receives Silver Award in Prestigious UK Customer Experience Awards

LONDON (12 November 2019) — InMoment, the leading provider of Experience Intelligence (XI), has announced that its client and partner, Virgin Money UK, has been awarded the Silver Award in the UK Customer Experience Awards. The awards are one of the industry’s highest esteemed CX events, celebrating and recognising organisations that provide innovative customer experiences.

“Working with the team at Virgin Money is always a great experience, and we are honored to be their technology partner, providing them with the intelligence needed to create lasting impressions on its customers while benefiting the bottom line.”

Virgin Money UK CX Success programme is an initiative to create a company-wide culture of customer obsession, delighting customers and colleagues in every interaction.

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Press Release

InMoment Announces New XI Transformational Framework, Delivering Most Enriched Perspective of the Customer Experience

SALT LAKE CITY (17 September 2019) — InMoment, the leading provider of Experience Intelligence (XI), today announces the next evolution in its approach to providing the intelligence businesses need to create meaningful experiences that also impact the bottom line—the XI Transformational Framework.

Businesses today, regardless of industry, are investing in CX but failing to see results or impact, and the reasons are varied: experience design isn’t thoughtful or intentional.

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Press Release

InMoment Wins International Award for Emotion Detection and Intelligence Workflow

  • Experience Intelligence Leader Receives Bronze Stevie® Award in 2019 International Business Awards®

SALT LAKE CITY (August 22, 2019) – InMoment, the leading provider of Experience Intelligence (XI), was named the winner of a Bronze Stevie® Award in the Relationship Management Solution category in the 16th Annual International Business Awards®. 

The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide—public and private, for-profit and non-profit, large and small—are eligible to submit nominations.

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Press Release

InMoment Receives Strategic Growth Investment from Madison Dearborn Partners

  • Majority Investment to Accelerate Company’s Growth and Enhance Its Leadership Position as Innovative Provider of Experience Intelligence
  • Former Nielsen Global President John Lewis Appointed as Executive Chairman

SALT LAKE CITY (May 15, 2019) — InMoment, a leader in customer experience management, today announced that it has received a strategic growth investment from funds advised by Madison Dearborn Partners, LLC (“MDP”), a leading private equity firm based in Chicago.

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InMoment Introduces Global Executives

CMSWire published our global executive team announcement in his Friday CX news roundup. Read the full piece here.

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Tools for the New Normal with COVID-19

Our new Return to Work feedback solution was featured in a story on Street Fight alongside five other martech tools helping companies adjust to the “new normal” we’re currently facing. “InMoment’s solution offers three employee feedback collection templates, along with push reports. Together, these templates are designed to gather data in key areas like employee personal health and safety, work environment, and overall engagement.” Read the full story here.

Read more at Street Fight

Three Factors to Consider When Choosing a CFM Platform

InMoment’s VP of CX strategy and enablement, Andrew Park, bylined a piece on how companies can choose the best customer feedback management platform. “Best-in-class brands are those that are not just looking at survey or social data, but that are combining this data with other direct, indirect, and inferred data sources to get a holistic picture of what is happening within their customer experience.” Read the full piece here.

Read more at ClickZ

InMoment Measures How Vehicles Stack Up in Customer Experience, Expectations

Read more at Forbes

Restaurants, Don’t let a Grubhub Horror Story Ruin Your CX

Read more at FSR

9 Tips for Graduates Seeking a Career in CX

Read more at Smarter CX

What Are the Core Capabilities of an Employee Experience Management Platform?

Read more at CMSWire

Is COVID-19 Going to Accelerate the Ghost Kitchen Craze?

Read more at QSR

Lowe’s Is Narrowing The Gap Between Its Chief Rival Home Depot—Expect Its Surge To Continue

Read more at Forbes
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