Our professional package is a fast and easy way to get started. Gather feedback, monitor trends, identify areas of improvement, and integrate with systems of record.
The Professional Package includes:
Self-serve NPS, CSAT and CES micro-surveys deployed in-app web or mobile, or through email, SMS
Text and sentiment analytics
Data exploration to mine unstructured feedback
Reporting and dashboards to facilitate action and monitor trends
Integrations with key systems of record
Our enterprise package allows for flexibility and scale. Built with more than a decade of industry expertise, the enterprise package will help accelerate your program to what is best-in-class.
The Enterprise Package includes:
Professional package elements
Self-serve or managed service surveys for transactional, relational, and market research
Industry specific text and sentiment analytic models
Field level reporting
Location-based action planning
Case management and closed-loop
Advanced and native integrations with key systems of record
Our custom packages leverage all elements of the XI platform, applications and services to create a program designed specifically to address your business requirements.
The Custom Package includes:
Robust survey and data collection across any/all channels
Extensive reporting that spans the enterprise–top of house to the front line
Predictive and advanced analytics to facilitate recommendations and workflow
Robust integrations with key systems of record
Action planning, advocacy, case management, closed-loop, and more
A unique combination of Customer Experience (CX), Employee Experience (EX), Marketing Experience (MX), and Product Experience (PX)