CoreCX
Our CoreCX package is a fast and easy way to get started. Gather feedback, monitor trends, identify areas of improvement, and integrate with systems of record.
The CoreCX package includes:
- Self-serve NPS, CSAT and CES micro-surveys deployed in-app web or mobile, or through email, SMS
- Text and sentiment analytics
- Data exploration to mine unstructured feedback
- Reporting and dashboards to facilitate action and monitor trends
- Integrations with key systems of record
Enterprise
Our enterprise package allows for flexibility and scale. Built with more than a decade of industry expertise, the enterprise package will help accelerate your program to what is best-in-class.
The Enterprise Package includes:
- Professional package elements
- Self-serve or managed service surveys for transactional, relational, and market research
- Industry specific text and sentiment analytic models
- Field level reporting
- Location-based action planning
- Case management and closed-loop
- Advanced and native integrations with key systems of record
Custom
Our custom packages leverage all elements of the XI platform, applications and services to create a program designed specifically to address your business requirements.
The Custom Package includes:
- Robust survey and data collection across any/all channels
- Extensive reporting that spans the enterprise–top of house to the front line
- Predictive and advanced analytics to facilitate recommendations and workflow
- Robust integrations with key systems of record
- Action planning, advocacy, case management, closed-loop, and more
- A unique combination of Customer Experience (CX), Employee Experience (EX), Marketing Experience (MX), and Product Experience (PX)