The World’s Highest Recommended CX Company

InMoment Plans & Packages

Improve the experiences that improve your business performance with our unique combination of technology and expertise.

MOST POPULAR PACKAGE

Integrated CX

Our most powerful products, bundled as a complete solution. Great for hyper-growth brands providing superior multichannel experiences.

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Customer Feedback Surveys

Great for CX and Research Teams

Conversational Intelligence

Great for Contact Center Teams

Reputation Management

Great for Marketing Teams

Advanced Analytics & AI

Great for Insights Teams

Digital Listening

Great for Product Teams

Employee Feedback Surveys

Great for HR Teams

We’re Here for Every Stage of Your Integrated CX Journey

Great CX takes careful planning. If you’re just starting on your journey and have aspirations to grow your program over time, we’ve got a package for every use case.

Customer Feedback Surveys

Great for CX & Research Teams

  • AI-infused Survey Builder
  • Reporting and Dashboards
  • Data Exploration
  • Industry-trained Text Analytics
  • Case Management

Design and deploy AI-infused surveys, understand the customer journey, and improve experiences.

Conversational Intelligence

Great for Contact Center Teams

  • Calls, Chats, Email Threads Ingestion and Transcription
  • AI-powered Conversation Summaries
  • Multi-speaker Text Analytics
  • Agent and Manager Scorecards
  • Case Management

Conversational analytics to improve frontline performance and service delivery within every interaction. 

Reputation Management

Great for Marketing Teams

  • Social Ratings and Reviews Solicitation
  • Competitor Analysis
  • Local Search Rank
  • Local Listings Management
  • AI Review Responding

Boost reputation from online ratings and reviews from hundreds of sites. Beat the competition. 

Advanced Analytics & AI

Great for Insights Teams

  • Multichannel Feedback Analysis
  • AI-powered Summaries and Suggestions
  • AI Journey Insights
  • Impact Prediction
  • Intent, Effort, or Emotion Analysis

Discover and automate insights from your structured and unstructured data using the most advanced NLP and generative AI.

Digital Listening

Great for Product Teams

  • Easy-to-deploy Microsurveys for web, mobile, and chat
  • Single customer view across pages and channels
  • Digital integrations library

Listen to your product users, increase sessions, adoption and satisfaction across all digital channels.

Employee Feedback Surveys

Great for HR Teams

  • AI-infused Survey Builder
  • Reporting and Dashboards
  • Data Exploration
  • Industry-trained Text Analytics
  • Case Management

Listen to your employees perspective to improve tenure, performance, employee fulfillment, and customer experience. 

Do it Yourself, Fully Managed, or Somewhere In-between

We don’t outsource to non-badged partners. Our team of CX advisors and data scientists average 15+ years expertise with PhDs in stats, psychology, and behavioral science and we’re with you every step of the way to ensure your CX program ROI. That’s why we’re renowned for it.

Out-of-the-Box

“With access to InMoment technology, I have everything I need to succeed.”

Guided Approach

“Guide and support me with expert and technical services.”

White-Glove

“Do it for me, and show me what I should do with the insight.”

Advisory and Strategic Services

  • Survey and CX Program Design and Optimization
  • Strategic Insights Reviews
  • Journey and Touchpoint Impact Mapping

CX practitioners that meet you where you are, and get you where you need to be by combining artificial and human intelligence.

Research and Data Science Services

  • Financial Linkage Studies
  • Market Research Pulses
  • Custom Analytical Models and Taxonomies

Advanced qualitative and quantitative analysis to go beyond the current reach of your program.

Managed Program Services

  • Advanced Sample and Data Management
  • Review Solicitation and Response
  • Ongoing program changes to surveys, dashboards, case rules and more!

White glove program management so you spend less time managing tools, and more time improving experiences.

Pricing that’s Simple, Flexible, and Highest Rated

Our pricing flexibility and approach to evaluation and contracting is the industry’s highest rated according to Gartner Peer Insights. Our pricing model encourages growth, and our integrated customer experience solutions mean we are laser-focused on helping you show ROI every step of the way.

Pricing Flexibility
Overall Rating
InMoment XI Platform
73 Ratings
4.8/5
PG Forsta HX Platform
86 Ratings
4.5/5
Medallia Experience Cloud
109 Ratings
4.3/5
Qualtrics XM Platform
128 Ratings
4.2/5
Ability to Understand Needs
Overall Rating
InMoment XI Platform
73 Ratings
4.9/5
Medallia Experience Cloud
109 Ratings
4.8/5
PG Forsta HX Platform
86 Ratings
4.8/5
Qualtrics XM Platform
128 Ratings
4.4/5

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