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Combine rich insights from millions of contact center interactions with all other feedback channels, to paint a complete picture of your customers’ experiences.
Analyze feedback across all channels — even voice interactions
- Contact center intelligence allows InMoment customers to analyze contact center interactions and turn them into a holistic CX strategy by integrating voice, chat, and email correspondence into InMoment’s Spotlight platform.
Break down data silos with Contact Center Intelligence
- InMoment’s Contact Center Intelligence will revolutionize your customer service operations, improve agent performance, and drive business expansion – automated categorization allows for streamlined data and better insights.
Leverage insights from 100% of your call center data
- InMoment provides a single point of truth for contact center conversational analytics, with AI-powered insights into agent performance, coaching opportunities, product issues, and revenue-driving initiatives.
InMoment Partners With the World’s Best Brands to Own the Moments That Matter:
InMoment is the real deal. They are not only vendors, but trusted partners who know our goals and what it will take for us to get there.”