Award-WinningTechnology for Improving Experiences
INTEGRATED CX
Shape and Improve Every Experience
Experiences shape our world. They’re a culmination of moments—moments filled with emotions, judgments, challenges, and growth. Every moment presents an opportunity to make a positive impact and an integrated CX approach helps businesses move beyond basic customer feedback measurement and metrics toward experience improvement and better business results.
Integrated Signals
Connect with the Most Important Voices Across the Customer Journey
Integrate the voice of the customer, potential customer, and employee wherever they are in their journey with you. Whether they are taking surveys, online chat, leaving reviews, or calling in.
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Integrated Insights
Do-It-Yourself, Full Service, or Somewhere In Between
Integrate CX technology with a flavor of self service or leverage strategic advisors to help you reduce churn, acquire new customers, grow relationships, or reduce business costs.
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Integrated Actions
Inform Customer, Employee, and Business Decisions
An integrated AI-powered approach to eliminating data silos and leveraging intelligence to prioritise action, inform business decisions, and identify the most important initiatives for you and your business.
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Flexible Solutions
Drive High-Value Experiences
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The World’s Best Brands
Partner with InMoment
of the Leading Hospitality Companies
of the World’s Leading Automotive Companies
More Than a Decade as a Pioneer in Improving Experiences
Years of Market Research Experience
Leader in Experience Management Software
100% Customers “Would Recommend” User Rating
The Forrester Wave™: Customer Feedback Management Platforms
The Forrester New Wave™: EX Management Platforms
The Forrester Wave™: People-Oriented Text Analytics Platforms
Gartner® Magic Quadrant™ for Voice of Customer
Insights & Analytics Market & Top 50 Report
To increase survey response rates, InMoment created a Line App link which is a free instant messaging platform commonly used by Taiwanese populations—this did the trick, and the business saw a spike in responses. After data was collected, the InMoment Platform analysed customer feedback, and produced critical insights which pointed to specific improvement areas to build customer retention and loyalty.
Hubspot uses InMoment to optimise user experience. The product team gathers insights using in-app microsurveys that are hyper-targeted to users of specific features and functionality.
"Smartly segmented NPS data was a big win with InMoment. To have this customer data and feedback at the fingertips of every Salesforce user in our organisation is HUGE!"
Head of Customer Success, Zoom
“Agility of implementation! Product teams love the ease and high level of security. It’s a no-brainer to course correct based on what they see.”
Director of Customer Experience, DocuSign
"Chasing survey scores and lagging indicators is not our idea of a modern approach to improving experiences. Instead, we partner with InMoment to identify key moments that matter in our customers’ journey’s and drive change in those areas. This approach gives our executives better metrics to run the business and elevates our results.”
Tyler Saxey, Director Customer Experience, Foot Locker