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We’ve created a new discipline that goes beyond surveys, satisfaction scores, and experience management. It’s called Experience Improvement, or as we like to call it: XI.
InMoment’s XI is a unique combination of comprehensive data, modern technology, and human expertise that helps executives—and the companies they lead—recognise the power and value of customer experience and employee fulfillment.
Fill out the form here to get a personalised demo of the XI Solution with one of our experts!
InMoment collaborated with Hyundai to develop a core group of service experience metrics. Hyundai discovered that the strongest driver of both good and poor experiences for customers is in-store staff. With this insight, Hyundai established corporate behaviour guidelines and training to ensure every encounter is “friendly, helpful, and efficient.”
"Chasing survey scores and lagging indicators is not our idea of a modern approach to improving experiences. Instead, we partner with InMoment to identify key moments that matter in our customers’ journey’s and drive change in those areas. This approach gives our executives better metrics to run the business and elevates our results.”
Tyler Saxey, Director Customer Experience, Foot Locker
"InMoment is not just a CX software for us, they are our CX partners and extension to our CX team at TTI ANZ."
Abby Singh, VOC Lead, TTI Inc
“We see a strengthened commitment from management and throughout regional Dräger business locations. With our new CX strategy developed jointly with InMoment, we have gained higher satisfaction rates for our customers and also our affected employees.”
Hauke Gastmeyer, Head of Customer Experience Management, Dräger