Driving experience improvement is a company-wide initiative that requires a customer-first business approach. However, key players with busy schedules lack the time to dig through feedback to understand what customers are telling them. That’s why InMoment developed the Moments mobile application: to deliver everyone access to personalised data feeds and analytics on-the-go.
Access experiences in the palm of your hand
Deliver transparency at every level
Monitor critical metrics and insights
Easily share feedback with peers in your organisation
Quickly close the feedback loop
Socialise Feedback Data to Every Role
Quickly distribute feedback and elevate organisational engagement with your experience program. Filter and segment feedback you receive in the XI Platform and share to the Moments mobile application for a truly custom user experience.
Understand Customer Experience Performance
Feel confident that the decisions you make are backed with intelligence. Uncover quick learnings from critical experience analytics that offer clarity into your key metrics, the topics and themes your customers are talking about most, and the sentiment behind them.
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Create Actionable Segments of Customers
Group experience feedback in a collection of similar comments, share customer responses, triage customer issues, and more. Build a customer-first business approach by monitoring and actioning feedback that leads to improved business outcomes.
Improve Issue Resolution Time
Quickly create a case, respond to feedback, and mark a case complete for simple closed-loop follow-up. Then leverage our Case Management application for additional advanced case monitoring and tracking.Learn More about Case Management
Create a Culture of Recognition
The Moments mobile application empowers you to visualise, socialise, and celebrate exceptional experiences—and the people and teams who make them possible. Now you can reward employees for positive feedback wherever and whenever.