Improve Experiences That Improve Business Performance

Integrate customer signals, gain deeper insights, and take informed action with the world’s most recommended CX platform.

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Capture feedback throughout the journey

Identify themes and patterns within your data

Socialise results to everyone in the organisation

Close the loop to improve experiences

Prove ROI impact on your CX investment

XI Platform Overview

InMoment’s Experience Improvement (XI) Platform helps companies continuously improve experiences at the intersection of value—where customer, employee, product, and market needs come together with business objectives.

With our award-winning platform and deep bench of experts, we provide comprehensive analytics and prescriptive actions that increase retention, acquisition, customer lifetime value, and profitability.

InMoment XI Platform Brochure

Trusted by more than 3,000 of the world’s most customer-centric brands.


Collect Experience Data From Everywhere, in Every Format

Engage your audience on their terms and show them you value their feedback. Whether it’s through a survey, contact center interaction, social media review, video, web session, or a visit into a store, we’ll make sure you’re there to listen. 

Features include:

  • Survey Builder
  • Campaign Insights
  • Active Listening Bot
  • Social Listening
  • Image and Video
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Find Opportunities to Delight Your Customers (and Your Shareholders!)

Understand what your customers are talking about and the challenges they’re facing. The XI Platform continually combs through your feedback and operational data to detect and alert on patterns, trends, and anomalies as they occur. 

Features include:

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Discover the Balance of Human Touch and Automated Action at Scale

It’s time to turn analytics into targeted, effective action. The XI Platform helps you execute on data-identified learnings, socialise feedback, track and resolve customer cases, and develop action plans to realise immediate Experience Improvement.

Features include:

  • Case Management
  • Alerts and Notifications
  • Action Planning
  • Preemptive Intent-based Actions 
  • Automated Workflows
  • Prioritisation Engine
  • Prescriptive Recommendations
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Chasing survey scores and lagging indicators is not our idea of a modern approach to improving experiences. Instead, we partner with InMoment to identify key moments that matter in our customer journey and drive change in those areas. This approach gives our executives better metrics to run the business and elevates our results.”

Tyler Saxey, Director Customer Experience, Foot Locker

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Storytelling That Drives Customer-Centricity at Every Level

InMoment’s expert-designed, mobile-optimised reports and dashboards give clarity into your CX efforts—at the business, location, and even individual experience level. Now you can create, schedule, and share actionable reporting with executives and frontline staff.

Features include:

  • Best Practice Templates
  • Report Builder
  • Customisable Dashboards
  • Role-based Insights
  • User Access Groups
  • Anonymisation and Data Protection
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Infuse Experience Intelligence Into Every System

Whether you’re using Salesforce, Marketo, Zendesk or another system, incorporating experience data enables you to automate feedback collection, manage cases, and break down silos.

Features include:

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Mobile Application

Experience Improvement in the Palm of Your Hand

Socialise customer feedback, manage issues, and quickly take action to drive Experience Improvement all from your mobile device. With our Moments mobile app, all employees—from the frontline staff to high-level managers—get the insights they need to take action on-the-go.

Features include:

  • Curated Data Feed
  • Mobile Analytics
  • Quick Actions
  • Data Socialisation
  • Case Management
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Enterprise Architecture

Govern and Future Proof Your CX Program

From AI-powered text analytics to integrations that connect your experience data to your systems, enhanced data management capabilities that cleanse and enrich your data, and the most secure cloud computing environment available, InMoment has you covered.

Features include:

  • Cloud-based Architecture 
  • Highest Security Standards
  • Multilingual User Interface
  • Data Privacy and Protection
  • Infused with AI and Machine Learning

See ROI in Half the Time

InMoment’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!

Estimated ROI (payback period in months)

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