Improve Experiences

Turn Intelligence into Transformational Action

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Automate recommendations to help teams take quick informed action

Socialise feedback, and celebrate exceptional experiences

Empower teams to close the loop in channel, at the location and business level

Increase efficiencies by capturing the employee perspective

Create scalable action plans to drive systemic experience improvement

Experience Improvement is a result of targeted, effective action—at scale. With InMoment, you have the tools to manage and resolve cases at the individual level, create segments for automated action, and socialise feedback to create a transformational culture of customer-centricity.

Closed-Loop Management

Accelerate and Automate Your Feedback Resolution

Create cases, receive real-time alerts and status updates and ensure issues are addressed immediately at every level. Seamless and open in-app communication makes handling cases easier than ever.

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Action Planning

Coach Employees with Smart Recommendations

Determine where to focus your efforts by providing automated recommendations based on actual customer data. With customised, role-based action plans, managers are able to create standard actions across the organisation to drive continuous improvement.

Intent Prediction

Preempt and Prevent Negative Customer Experiences

Detect what your customer intends to do next: purchase, recommend, complain, praise, or churn. Leverage these insights to stay ahead of the game and protect potential revenue loss by launching rescue campaigns to keep customers for a lifetime.

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Moments Mobile

Any Time, Anywhere Experience Improvement

Easily share curated views of data for a tailored end-user experience. These insights help you connect with the experiences your business delivers on-the-go and helps you take action by sharing feedback, collecting like comments, and closing the feedback loop.

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Reward and Recognise

Create a Customer-Centric Culture

Engage the business in your customer experience program—letting your employees know when they’re doing great and help remedy issues as they arise.

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Data Exploration

Act on 100% of Your Experience Data

Take the blinders off and explore both structured and unstructured data—including voice, web, video, and social—in one place using basic and advanced search capabilities.

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Digital Signage

Give the Customer a Voice in Every Decision

Monitor and display real-time feedback through a curated data feed—on a mobile app or displayed on monitors strategically positioned throughout an office environment to keep the business customer-focused.

See ROI in Half the Time

InMoment’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!

A bar graph showing time to ROI with different CX partners.

Estimated ROI (payback period in months)

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