Which Experience Are You Trying to Measure & Improve?
8 JUNE 2022
Join us at XI Forum Singapore.
ONE EVENT, 100 IDEAS FOR ELEVATING CUSTOMER EXPERIENCE.
WE ARE INMOMENT
InMoment Named a Leader in Customer Feedback Management
DOWNLOAD THE FORRESTER WAVE™: CUSTOMER FEEDBACK MANAGEMENT PLATFORMS, Q2 2021
experience Improvement (XI)
Built for a Purpose
Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things.
We built InMoment to change all of that. We’re ushering in the Experience Improvement (XI) movement to transform the way your organisation approaches business initiatives.

Improving experiences is why InMoment exists. XI is how we do it.
Moments that Matter
Experiences are personal, emotional and dynamic. Understanding where to focus is the really hard part–and central to your success.
Prioritise Your Focus
Identify and prioritise the high impact emotional moments to connect with and grow your most valued customers
Empower Your Employees
Help employees recognise, react, and own pivotal customer moments. Ingrain improvement discipline throughout your organisation
Embrace Change
Constantly evaluate initiatives and make adjustments as organisations, behaviours, or environmental needs evolve.