Award-WinningTechnology for Improving Experiences
Shape and Improve Every Experience
Experiences shape our world. They’re a culmination of moments—moments filled with emotions, judgments, challenges, and growth. Every moment presents an opportunity to make a positive impact and an integrated CX approach helps businesses move beyond basic customer feedback measurement and metrics toward experience improvement and better business results.
Connect with the Most Important Voices Across the Customer Journey
Integrate the voice of the customer, potential customer, and employee wherever they are in their journey with you. Whether they are taking surveys, online chat, leaving reviews, or calling in.
Do-It-Yourself, Full Service, or Somewhere In Between
Integrate CX technology with a flavor of self service or leverage strategic advisors to help you reduce churn, acquire new customers, grow relationships, or reduce business costs.
Inform Customer, Employee, and Business Decisions
An integrated AI-powered approach to eliminating data silos and leveraging intelligence to prioritise action, inform business decisions, and identify the most important initiatives for you and your business.
Drive High-Value Experiences
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The World’s Best Brands
Partner with InMoment
of the Leading Hospitality Companies
of the World’s Leading Automotive Companies
More Than a Decade as a Pioneer in Improving Experiences
Years of Market Research Experience
Leader in Experience Management Software
100% Customers “Would Recommend” User Rating
The Forrester Wave™: Customer Feedback Management Platforms
The Forrester New Wave™: EX Management Platforms
The Forrester Wave™: People-Oriented Text Analytics Platforms
Gartner® Magic Quadrant™ for Voice of Customer
Insights & Analytics Market & Top 50 Report
“We see a strengthened commitment from management and throughout regional Dräger business locations. With our new CX strategy developed jointly with InMoment, we have gained higher satisfaction rates for our customers and also our affected employees.”
Hauke Gastmeyer, Head of Customer Experience Management, Dräger
Volvo uses InMoment to design action plans that address individual dealership challenges when it comes to creating meaningful customer experiences.
"Chasing survey scores and lagging indicators is not our idea of a modern approach to improving experiences. Instead, we partner with InMoment to identify key moments that matter in our customers’ journey’s and drive change in those areas. This approach gives our executives better metrics to run the business and elevates our results.”
Tyler Saxey, Director Customer Experience, Foot Locker
“Through our partnership with InMoment we can drive change quickly. InMoment has been critical to our ability to listen to our customers more effectively, close the loop on customer concerns, increase our NPS scores and make CX part of our company DNA.”
Suzie Dieth, Director of Customer Experience for Reliant
“In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good judgment of human beings are the most important ingredients in the future of any successful bank.”
David Duffy, CEO, CYBG
“Agility of implementation! Product teams love the ease and high level of security. It’s a no-brainer to course correct based on what they see.”
Director of Customer Experience, DocuSign
"Smartly segmented NPS data was a big win with InMoment. To have this customer data and feedback at the fingertips of every Salesforce user in our organisation is HUGE!"
Head of Customer Success, Zoom