People are emotional.
Businesses are logical
Experience Should Balance Both.
Making the magic happen
InMoment Is Positioned as a Leader in Gartner’s Magic Quadrant
experience Improvement (XI)
Built for a Purpose
Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things.
We built InMoment to change all of that. We’re ushering in the Experience Improvement (XI) movement to transform the way your organisation approaches business initiatives.
Improving experiences is why InMoment exists. XI is how we do it.
Experience Improvement (XI)
What is XI?
A unique combination of leading-edge technology and decades of human expertise combined to help businesses create effective and profitable programs that improve experiences at the intersection of value–where customer, employee, and business needs meet.
Learn MoreMoments that Matter
Experiences are personal, emotional and dynamic. Understanding where to focus is the really hard part–and central to your success.
Prioritise Your Focus
Identify and prioritise the high impact emotional moments to connect with and grow your most valued customers
Empower Your Employees
Help employees recognise, react, and own pivotal customer moments. Ingrain improvement discipline throughout your organisation
Embrace Change
Constantly evaluate initiatives and make adjustments as organisations, behaviours, or environmental needs evolve.
THE INMOMENT EXPERIENCE
Data, Technology & Human Expertise
A modern and effective solution requires data, technology, and human expertise used in combination to achieve business outcomes.
Data From Everywhere
Technology for Any Program
Experts in Human Behavior
Flexible Solutions
Drive High-Value Experiences
The World’s Best Brands
Partner with InMoment
in 2020 CFM Wave & 2020 EX Wave
2000+ leading brands
of the world’s leading automotive companies
of the leading banks
of the leading hospitality companies
of the top retailers
More than a decade as a pioneer in improving experiences
