Online Reputation Management
Turn Ratings and Reviews into Revenue
Request and respond to online reviews to boost loyalty, increase retention, and attract new customers with raving reviews!
Monitor and leverage ratings and review comments from multiple sites.
Amplify your Voice of Customer through online reviews.
Enhance search engine performance of business listings.
Track and compare competitive feedback and trends from review sites.
Close the loop in-channel with customers who have left feedback on social and online review sites.
Track and Compare Competitive Feedback
Make Online Reputation Your Acquisition Strategy
Get actionable competitive insights so that your brand can outrank the local competition and dominate search visibility online. Gain insight into how competitors compare with your own brand offering, and build strategies to capitalize on your strengths for the long-term.
Close the Loop
Let AI Guide How You Respond and React in Near Real-Time
Be more proactive with your brand reputation by intelligently responding to reviews in the same channel they’re delivered. InMoment pulls in feedback directly from the 3rd-party site where it was saved, uses generative AI to guide you to take action in the platform, so you can close the loop, build reputations, and grow revenue, all from one place.
Improve Search Performance
Optimize Search Performance
Identify and grow your local search area of improvement by targeting those terms that consumers are using to find your brand. Compare where your brand ranks and identify key areas to improve search results.
Reporting for All Company Sizes
Simplify Complex Data and Distribute Across Stakeholders
Easily build, schedule, and customize reports based on stakeholders’ interests and empower data-driven decision-making across your entire organization. Take smarter actions for continuous improvement with presentable, slide-based reports that visualize key insights from your online presence and brand performance.
Complete the Customer Puzzle
Combine Social Reviews with Omnichannel Feedback
Generate, respond to, and amplify reviews to better understand customers, build trust, and uncover key insights. Embed online review sites and stories alongside your experience data to gain the full spectrum of the customers’ voice.
A Leader in Reputation Management
InMoment is proud to be a leader in enterprise reputation management and prominently featured in the “Leaders” quadrant for Experience Management Software.
Maximize Organic Pipeline and Sales
Measure and Improve Conversions from Your Google Listings
Extract ROI-focused insights from Google Maps listings, including impressions, website, call, and navigation clicks, and show the impact of your reputation management and customer experience initiatives. Use this intelligence to continuously increase brand awareness, organic pipeline and sales, and drive store visits by effectively managing listings.